BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-22-2007, 10:34 AM   #21
doni
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 8830
Carrier: Verizon
Posts: 43
Default

Please Login to Remove!

Waited overnight after cleaning PIM sync backup data and the query tool still reports incorrect info. doh.
Offline  
Old 02-22-2007, 10:38 AM   #22
mrc7928
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: 7250
Carrier: Verizon
Posts: 50
Default

The clear pim backup data seemed to work for me, but others are having no luck with it. I think it may be best to wait for RIM to come up with something else, and hopefully soon. It seems like a lot of big companies were caught unprepared and it's causing users like us big problems.
Offline  
Old 02-22-2007, 10:57 AM   #23
thomas.fischer
New Member
 
Join Date: Feb 2007
Location: Germany
Model: 8310
Carrier: Vodafone Germany
Posts: 8
Default

Quote:
Originally Posted by mrc7928
The clear pim backup data seemed to work for me, but others are having no luck with it. I think it may be best to wait for RIM to come up with something else, and hopefully soon. It seems like a lot of big companies were caught unprepared and it's causing users like us big problems.
Im fully with U !!!!
Hope RIM will find a solution !
Offline  
Old 02-22-2007, 09:00 PM   #24
AlmostThere
Knows Where the Search Button Is
 
Join Date: May 2006
Model: 8700c
Carrier: Cingular
Posts: 21
Default

Using 4.1 with Hot fix 3 on Domino 6.5.5. The recommendation to "Clear PIM Sync Backup Data." Seems to have cleared up of user who were errorneously listed as awaiting patch
Offline  
Old 02-23-2007, 03:08 PM   #25
BesDominoAdmin
New Member
 
Join Date: May 2005
Model: 8800
Carrier: Rogers
Posts: 9
Default

I have been following this thread for a while. We are running Domino 6.5.4, BES 4.0.6-HF3. I have about 300 users. I pushed out the "Patch Manager" to 10 pilot users.After creating 2 tickets and being on the phone with RIM for about 6 hours this is what I have, I hope it helps to clear some confusion:

Multiple issues with the QueryTool
1.Thanks to "jibi" in another thread (DST Patch - Error Code 0x88 - Explanation) he explained what might be going wrong with the QueryTool.When the Patch Manager is pushed out and when the device PULLS the correct fix from RIM, depending one the device OS it may either prompt for a reboot, or show a message that reboot is required or for newer OS just indicate 'patch applied'. When the reboot is done the successful acknowledgement/notification reported to the BES server is getting lost.
2.In addition to what has been posted above in this thread the Query tool shows incorrect data both as "Awaiting Patch" and also as "Error" with different error code (0x88, 0x87, 0x41) when infact the patch was successfully applied.
3. When I check with the users directly, 6 of the 10 show as "Patch Applied" on their devices. When I run the report only 3 show as "Applied", 1 shows as "Awaiting Patch" and 6 show "Error".

Just got off the phone again with RIM and they say that they will probably have a solution in a few days. As someone indicated above there is no way I can call 300 users on the phone or expect them to reply to an e-mail to confirm if patch is applied...

I seriously hope someone in RIM escalation team is looking hard at this !!
__________________
BES Admin on Domino
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Alphasmart, Dana Wireless Portable Word Processor, Tested Working. picture

Alphasmart, Dana Wireless Portable Word Processor, Tested Working.

$59.99



Alphasmart Neo Portable Word Processor Full Keyboard Classroom Typewriter+Case picture

Alphasmart Neo Portable Word Processor Full Keyboard Classroom Typewriter+Case

$54.98



NEO2 AlphaSmart Portable Word Processor w/ USB Printer Cable picture

NEO2 AlphaSmart Portable Word Processor w/ USB Printer Cable

$79.00



ALPHASMART 3000 PORTABLE WORD PROCESSOR IN EXECELLENT CONDITION picture

ALPHASMART 3000 PORTABLE WORD PROCESSOR IN EXECELLENT CONDITION

$42.00



AlphaSmart NEO Compact/Slim Portable Classroom Word Processor picture

AlphaSmart NEO Compact/Slim Portable Classroom Word Processor

$70.00



ESP-WROOM-32 ESP32 WIFI Dual-core CPU Development Board 2.4GHz and Bluetooth picture

ESP-WROOM-32 ESP32 WIFI Dual-core CPU Development Board 2.4GHz and Bluetooth

$8.99







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.