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Old 03-03-2007, 08:45 AM   #441
ts937km
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Let it run overnight.. Same user count are awaiting patch as before. However, the one user I deleted their service book Desktop [Sync] and resent their service books. Now shows up as applied! Anyone know if there is a way to delete that service book remotely?

I just sent 2.3 to the 186 that have not patched.

We shall see
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Old 03-03-2007, 03:58 PM   #442
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Currently we have all the servers and workstations patched. We started testing the deployment of the BES patch and ran into some issues. We are running BES 4.1 in a Domino environment.

1. Creating and using a share on the BES server the patch never gets to the devices. All permissions seem to be setup right. Fixed by deleting cache

2. Gets stuck on Patch not found and continues to retry.

Any suggestions?

Also can someone explain the network routes that the patching process takes? Once the patch is installed is it going pack to the internet to RIM to determine the device and then download the correct one based on device?

Last edited by jeffc68; 03-04-2007 at 08:26 AM..
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Old 03-03-2007, 04:45 PM   #443
ts937km
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My 2 cents

Make sure the patch is set to Optional. Also at least in my environment when I assigned the software config to a group it never worked. I had to highlight all users and assign the software configuration to them that way.

I would probably roll out DST 2.3, also. I'm down to 137 not upgraded out of 892
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Old 03-04-2007, 11:20 AM   #444
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It's time like this I'm glad we have a small org, the Outlook tool is very simple to run, and all the patching of workstations and servers went fine. I have a few blackberry's that are MIA but I'll patch those locally via USB cable tomorrow.

Mission Accomplished.
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Old 03-04-2007, 11:22 AM   #445
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My update seemed to go well. Now I just have to figure out why the BB users can't send.
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Old 03-04-2007, 11:54 AM   #446
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Ok, figured it out. My test BB users Ad account didn't have the the rights for the adminbes account. I contacted one of the real users and they were able to send.

Whew!

Now I can go enjoy the rest of the day.
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Old 03-05-2007, 08:28 AM   #447
mjozwiak1856
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Default Issue after DST Patch

Just wondering if anybody else has run into this. I ran the DST patches last night, everything worked well, Blackberry's are all responding perfect, but in the Blackberry Manager on the BES, the last fwd time and last sent time is not updating anymore. I have hit refresh, and still no update, any ideas?

Thanks in advance...

Mark

BES 4.0.6.7
Win 2003 Server
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Old 03-05-2007, 08:34 AM   #448
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Quote:
Originally Posted by mjozwiak1856
Just wondering if anybody else has run into this. I ran the DST patches last night, everything worked well, Blackberry's are all responding perfect, but in the Blackberry Manager on the BES, the last fwd time and last sent time is not updating anymore. I have hit refresh, and still no update, any ideas?

Thanks in advance...

Mark

BES 4.0.6.7
Win 2003 Server
I have this problem a lot of the time on one of my 4.0.6.12s (and even when I was still on SP3). Restarting the GUI fixes it and there is probably a fix somewhere but as it is intermittent, I haven't been bothered to look. If you do find an easy fix, let me know.
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Old 03-05-2007, 08:38 AM   #449
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Quote:
Originally Posted by stuwhite
BTW, grabbed the new dstquery after I did the CDO and ran the invokesync on both BESs. Will see on Monday if it has made a difference.
FWIW, this hasn't made much difference. I still have a bunch of awaitings and errors and since doing -invokesync, my patched numbers have only risen by 1 per BES
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Old 03-05-2007, 08:57 AM   #450
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The new dstquery with invokesync worked for me for a FEW of my handhelds, I still have 2-3 that I'm patching via USB and that'll be it for this craziness for me.

Thanks for all the help in this thread in others, hopefully I'll get to meet some of you at WES and shake your hands.
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Old 03-05-2007, 08:59 AM   #451
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There is a new patch manager version 2.2 out there. I spoke with our RIM Support Guy and he recommends installing the 2.2 version over the 2.5 version as it fixes some reported problems.
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Old 03-05-2007, 09:44 AM   #452
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Quote:
Originally Posted by DarienA
The new dstquery with invokesync worked for me for a FEW of my handhelds, I still have 2-3 that I'm patching via USB and that'll be it for this craziness for me.

Thanks for all the help in this thread in others, hopefully I'll get to meet some of you at WES and shake your hands.
So where did you put the magical -invokesync command in your string?
This is a sample of my command line. Where would you put it?
"C:\Documents and Settings\blackberry\Desktop\query\DST2007Query.exe " -n *SERVER NAME* -db besmgmt -b all -OL "C:\Documents and Settings\blackberry\Desktop\query"

Thanks, man. See yas as WES.
DBB
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Old 03-05-2007, 10:13 AM   #453
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Quote:
Originally Posted by DarthBBerry
So where did you put the magical -invokesync command in your string?
This is a sample of my command line. Where would you put it?
"C:\Documents and Settings\blackberry\Desktop\query\DST2007Query.exe " -n *SERVER NAME* -db besmgmt -b all -OL "C:\Documents and Settings\blackberry\Desktop\query"

Thanks, man. See yas as WES.
DBB
Just tag it on at the end, after the output file. At least that is what I did. Maybe that's why I see bugger all change
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Old 03-05-2007, 10:37 AM   #454
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Configuration Name: DST 2007
Status Check Time:
Configuration Status: Install required


this is what I get, this means I have to sit and wait doesn't it?


uck... and this is only with two users, hell I still have 300 to go. this was just a test.


gees.
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Old 03-05-2007, 10:38 AM   #455
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same here: the -invokesync didn't do anything. so i'm upgrading our two test groups to 2.3 to see what happens.
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Old 03-05-2007, 10:49 AM   #456
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Quote:
Originally Posted by stuwhite
Just tag it on at the end, after the output file. At least that is what I did. Maybe that's why I see bugger all change
Thanks bro. Now I just gotta wait a few hours to see what impact it has. Oh, and I restarted by Sync Service as stated in the release notes.

Happy so far:
Awaiting Patch = 20
Error = 6
Helper not installed = 9

ALL THE REST ARE PATCHED! Interestingly enough, the Awaiting Patch folks (IMHO) are patched correctly. I looked at the applications and modules for each one. They show as installed and Up To Date on the server side. /shrug
Go figure.
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Last edited by DarthBBerry; 03-05-2007 at 10:54 AM..
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Old 03-05-2007, 10:50 AM   #457
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Quote:
Originally Posted by bbgirl
Configuration Name: DST 2007
Status Check Time:
Configuration Status: Install required


this is what I get, this means I have to sit and wait doesn't it?


uck... and this is only with two users, hell I still have 300 to go. this was just a test.


gees.
Yup, go and make some tea (it's what we do in the UK when we are bored) :->
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Old 03-05-2007, 10:52 AM   #458
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Quote:
Originally Posted by DarthBBerry
So where did you put the magical -invokesync command in your string?
This is a sample of my command line. Where would you put it?
"C:\Documents and Settings\blackberry\Desktop\query\DST2007Query.exe " -n *SERVER NAME* -db besmgmt -b all -OL "C:\Documents and Settings\blackberry\Desktop\query"

Thanks, man. See yas as WES.
DBB
at the very end -invokesync. My handhelds were all over the place, many patched fine, one required a manual restart, one was stuck on patch mgr running... Again I'm glad we are a small company.

All the trouble handhelds I just plugged in to my own PC and did the USB install from the website.

I feel the pain of you larger blackberry orgs. Good luck.
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Old 03-05-2007, 10:54 AM   #459
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Quote:
Originally Posted by DarthBBerry
Thanks bro. Now I just gotta wait a few hours to see what impact it has. Oh, and I restarted by Sync Service as stated in the release notes.

Happy so far:
Awaiting Patch = 20
Error = 6
Helper not installed = 9

ALL THE REST ARE PATCHED! Interestingly enough, the Awaiting Patch folks (IMHO) are patched correctly. I looked at the applications and modules for each one. They show as installed and Up To Date on the server side. /shrug
Go figure.
Anytime man. Yeah most of my "errors" are actually fine and like you, I think most of the awaitings are done. Remember that the Up to Date on the h/h config just means the helper is on though, not the patch.

Quote:
Originally Posted by DarthBBerry
aaah, you are getting so excited aren't you
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Old 03-05-2007, 10:57 AM   #460
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Quote:
Originally Posted by DarienA
at the very end -invokesync. My handhelds were all over the place, many patched fine, one required a manual restart, one was stuck on patch mgr running... Again I'm glad we are a small company.

All the trouble handhelds I just plugged in to my own PC and did the USB install from the website.

I feel the pain of you larger blackberry orgs. Good luck.
Hey thanks man! I have only got 300 and am seriously feeling the pain and depression (and I don't even get involved with the user side!). I have got no idea how the 2000+ guys are not punching people by now RIM need to buy some serious beer at WES
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