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Old 01-31-2007, 03:14 PM   #1
chrislehr
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Join Date: Jan 2007
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Carrier: ATT
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Default IT Policy Status: Error - HELP

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1st post here, but im not terribly noobish..

BES 4.1.2 on Windows 2003. Clean install, brand new. One user added, working fine.

Went to add second user - failed to apply IT policy, or forward messages. Tried to wipe the device, then try again - no go.

upgraded the firmware (8700c) to latest (4.1.0.377) - tried again, no go.

Asked Cingular to swap the BB (suspected a bunk phone and was looking for quickest return to service) - new phone - added, IT Policy applied, forwarded two messages, then started to "fail to forward"

resent IT policy - error in applying it, and im back to where I was yesterday on this issue.

BES with Exchange - one user is working fine (same store as this user - not a permissions thing at all that I can see)


Thanks in advance...

Chris
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Old 01-31-2007, 03:29 PM   #2
x14
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See if you can send the BB a PIN meessage. If you can't send a PIN message it's a provisioning issue and you need to call the carrier.
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Old 01-31-2007, 04:18 PM   #3
chrislehr
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Quote:
Originally Posted by x14
See if you can send the BB a PIN meessage. If you can't send a PIN message it's a provisioning issue and you need to call the carrier.
PIN to PIN works fine.
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Old 02-01-2007, 05:28 AM   #4
Dookie
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And if you wipe the device?
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Old 02-01-2007, 09:15 AM   #5
chrislehr
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Quote:
Originally Posted by Dookie
And if you wipe the device?
been done two two different devices now. Case opened with t support as well.
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Old 03-16-2007, 12:34 PM   #6
doni
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end result?
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