My CEO is constantly breaking things and is having yet another issue that I canít fix. He gets a delivery failure report about every 30 minutes to
. I can telnet to port 25 on the exchange box to etp1105.etp.na.blackberry.net and so on, but not etp11104.
I have resent the service books to his phone, rebooted the BES, and upgraded to the newest Desktop software but nothing has helped. I have frozen all messages to this server in exchange to stop the messages from going into his inbox. Has anyone seen a problem like this before? I have 9 other people on my BES that have no issues. The Delivery report is below.
From: System Administrator
Sent: Monday, July 27, 2009 2:43 PM
To: Technology inept CEO
Subject: Undeliverable: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2
Your message did not reach some or all of the intended recipients.
Sent: 7/25/2009 2:35 PM
The following recipient(s) cannot be reached:
'firstname.lastname@example.org' on 7/27/2009 2:43 PM
Could not deliver the message in the time limit specified. Please retry or contact your administrator.
BES version is 4.1.3 (Bundle 37)
Exchange 2003 SP2 (Build 7638.2)