I have one user who I cannot activate his blackberry for.
When I run the activation, the email appears in his inbox, but is never picked up. I've tried removing him from BES and readding. Nothing works. All other users are fine.
We use outlook 2003 with Exchange 2003 and BES server 4.1.6.9
Have not had any problems activating anybody else
Nope. He's just a regular domain user. His blackberry used to work but he had issues. I've checked everything I can think of. His AD rights, his mailbox rights, forwarding on the mailbox(none).
No matter what, BES never picks up the email from his inbox.
Remove his account from the BES and trying moving his mailbox to a different store. If he needs to remain in the original store move it back after you successfully move it.
You say you have tried everything in KB13852. Also that this device use to work. Has the user changed anything on his cell phone account. I have had users just talk with their provider and suddenly they don't get email anymore and the activation does not work. Checking with the provider showed the user was removed from the BES data plan. Good Luck.
I agree with earmer; call the provider and make sure the account is set up correctly. We've run into issues in the past where the data plan *mysteriously disappears* from the account. They add it back and we're golden.
I've tried adding myself and activating on his phone. Worked straight away.
Wouldn't this eliminate a provisioning issue?
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
This only eliminates the provisioning issue if you used ONLY your email address on HIS phone. No SIM card from your phone or any other information that identifies your account through the provider. If you used anything that can identify your provider account through his phone then you have NOT eliminated the provisioning issue.
I have on occasion been able to solve this without moving the mailbox by removing from BES then re-adding and defining a Static Mail Agent, Otherwise I am guessing a mailbox move is the answer. Given who it is I suspect you will be up late one night....
__________________
4 x BES 4.1.6
E2K & E2K7
3600 BB's
If you have another BES server in the configuration, an option would be to move him to it. If not, try to assign the user to a static agent, like SKaestle mentioned, and it may very well work, as well.
__________________ In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
1.tried to configured the user( mail )account on a different blackberry device
if it gets configured then the problem would be with the device
Take the back up of the faulty device and wipe it
restore the back up with out service book and swap the device (reconfigured the device )