Originally Posted by DrumWild
The update is that Handango said they'd give Mobatech 3 days to develop a fix for the problem. If that doesn't happen, I'll get a refund.
I agree with the other guys. Blaming Mobatech for your losing of data when upgrading the OS is not exactly their fault. The procedure for upgrading a handheld's OS actually removes every bit of data on the handheld, so keep that in mind.
Now, there could be an issue with restoring said data as well, from one version of an OS to another, and I could see that as being a fixable problem. However, if they were to determine that your issue was caused by the overwriting of the data and your negligence of doing a proper backup and restore of the application data, then you should simply chalk this one up to mistake and experience.