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Old 01-14-2016, 10:06 AM   #1
JAAbbott
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Join Date: Jan 2016
Model: Z30
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Default BES 10.2 MR7 fails to run

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Hi

running BES 10.2 MR5

Tried running MR7 for BES 10.2 today, but it would not even load, never mind run. This is after MR6 failed to complete previously.
Is a VM 2008 R2 SP1 server, built to BB specs. Has >1,500 users on it. Connects to Exchange 2007 SP3 Rollup15.

Logged in with the BESADMIN account used to build/run the server, which is a local admin.

I get a APPCRASH error, which registers an Application log error ID 1000, Source "Application Error". Content below:
Faulting application name: Setup.exe_BlackBerry product, version: 10.2.7.8, time stamp: 0x564cdbb2
Faulting module name: msxml6.dll, version: 6.30.7601.18980, time stamp: 0x55df4e4f
Exception code: 0xc0000005
Fault offset: 0x000b7b91
Faulting process id: 0x1f18
Faulting application start time: 0x01d14ec5af23c1a0
Faulting application path: C:\Research In Motion\BlackBerry Enterprise Service 10.2.7\bundle0012\Setup.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: f98ee38a-bab8-11e5-81c4-005056aa0f32
Points towards an issue with msxml6.dll, but have re-registered this, re-booted & run SFC /SCANNOW without anything flagged.
BES works fine.

Does anyone have advice on this?
Thanks
John

Last edited by JAAbbott; 01-14-2016 at 10:09 AM.. Reason: forgot current version
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