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Old 06-22-2009, 03:28 PM   #1
nobody7290
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Default BES Mail Profile doesn't have rights to check permissions

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I have a BES 5.0 + Interim Maintenance Pack (installed Saturday)
Now, since then strange things are happening:
The battery of the device is down within 4hrs !
This might be unrelated to the Server, and, I ordered a new battery (the original is only 6 Month old).

Today morning the Server became unresponsive, about 40 instances of "CalHelper.exe" eating up memory and CPU

I rebooted the Server and began to check the logs of the Server and the device. I found a few strange things, which occur frequently, see below.


Code:
[40000] (06/22 21:26:31.749):{0x1A74} [BIPP] Ping 59 sent
[40000] (06/22 21:26:31.749):{0x1A70} [BIPP] Ping Response 59 received
[40944] (06/22 21:26:57.937):{0x1A78} BES Mail Profile doesn't have rights to check permissions for user besadmin@mydomain.com on folderId 18
[30000] (06/22 21:26:57.937):{0x1A78} Public Folder Monitor: MAPI error 80070005 detected at PFSession.cpp (206)
[40000] (06/22 21:27:31.749):{0x1A74} [BIPP] Ping 60 sent
and:
Code:
[40944] (06/22 21:39:23.725):{0x1A78} BES Mail Profile doesn't have rights to check permissions for user besadmin@mydomain.com on folderId 20
[30000] (06/22 21:39:23.725):{0x1A78} Public Folder Monitor: MAPI error 80070005 detected at PFSession.cpp (206)
[30181] (06/22 21:39:26.382):{0x1A40} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 5.0.0.120)
Also, I checked the device - Bold 9000, OS 5.0.0.90:
Battery temp is at 36Deg. Celsius, my subjective feeling is, this is rather high
I think the wristwatch icon appears more then normal when switching applications
In the system log of the device a frequent "severe Error" is logged, about every minute:
Code:
No detail message
net_rim_os
 SyncApplicationChangeList
 getChanges
 0xBD26
net_rim_os-8
 SyncAgentConnection
 getPendingChanges
 0xA81C
net_rim_os-6
 DeviceSession
 <private>
 0x17EE
net_rim_os-6
 DeviceSession
 run
 0x105C
Two other Blackberries ( 8310 and 8800 ) which are also connected to the Server behave normal.


But:
Synchronisation works 100% OK for mail, calendar, address book, etc. etc., with one exeption:
I cannot get access to the public folders address book - still havent figured out why. In addition to the Exchange Admin permissions, I meanwhile tried to give besadmin any right which I found to the public folders.
I can see the public address book in the mail component of the server, and, can set a checkmark on it, but in the users management there is written "Published public contact folders: none defined"

I tried to find the folders matching the "folder ID" of the logs with a vb script from the forum. No folders are ID 18 or 20.

I do not care much about the public folder problem, I will find this out sooner or later, but, I fear that something on the server is going on which is related to it, which will randomize my appointments in the near future.

I think, I first try to fix the public folder problem, to get rid of the Error messages on the server and patiently wait for the new battery to arrive.

My Question:
Which permissions must have the besadmin user for the public folders to work? I did some research at rim, but found nothing.

I someone else has an idea about the error in the systemlog of the device, I would be interested in this too.
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Old 06-22-2009, 03:40 PM   #2
penguin3107
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Quote:
Originally Posted by nobody7290 View Post
Also, I checked the device - Bold 9000, OS 5.0.0.90:
Quote:
Originally Posted by nobody7290 View Post
Two other Blackberries ( 8310 and 8800 ) which are also connected to the Server behave normal.
You know OS 5 hasn't been released yet, right? It's beta.
If this is the only device misbehaving, then I'd chalk it up to running an incomplete, buggy OS on your handheld and move along.
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Old 06-22-2009, 04:10 PM   #3
nobody7290
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Might be true, but then, I run it now since several weeks, if not months without any problems.

The Server problem with the CalHelper.exe, this looks rather dangerous
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Old 06-23-2009, 05:04 AM   #4
nobody7290
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FYI:
I upgraded device software to beta 5.0.0.100. Everything is cool now again. Battery temp at 23Deg. Celsius. No java Null pointer exeptions in the device log.

Of course, due to the upgrade the device had to be reactivated, etc. etc. Dont know if the reactivation or the new Device software solved the problems. But, before I already sent the service books and IT policy, and this did not help.
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Old 07-31-2009, 05:18 PM   #5
ZeroKool
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what about the "BES Mail Profile doesn't have rights to check permissions for user" error?

it just go away?
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Old 07-31-2009, 05:58 PM   #6
nobody7290
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No, it is still there.
I suspect this is related to exchange 2000 and BES 5.0, or, the error message is just wrong.

Because: Everything including public folder access is working 100% ok.
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