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11-24-2008, 11:35 AM
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#1
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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RIM BIS Account Integration Outage 24 Nov
Please Login to Remove!
(New) S2 Severity Incident for BlackBerry Internet Service (v2.x) Account Integration service for subscribers of *The Americas BIS 2.x (MULT)
Sent: Nov 24, 2008 11:26 AM
Impact: BlackBerry Internet Service subscribers may be unable to integrate new third-party email accounts. [0658]
Ticket Number: BB107872
Incident Window Start Date and Time: 24 November 2008 10:40:00 (EST).
Duration: Ongoing
% of Subscribers Affected: 100.00 (estimated)
The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
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11-25-2008, 06:38 PM
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#2
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Thumbs Must Hurt
Join Date: Mar 2008
Location: NY/LI
Model: BOLD
PIN: 249F7DCD
Carrier: AT&T
Posts: 164
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Wirelessly posted (8310 Curve)
Is this why I am still having problems with the BIS browser?
It hangs up and keeps saying requesting. Or is this ATT problem both BB and Media Net keep hanging up and unable to connect been 2 days already and intermittent
__________________
Never forget my Brothers & Sisters who gave their lives on 09-11-01. FDNY/EMS/NYPD/PAPD
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11-26-2008, 07:57 PM
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#3
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BlackBerry Extraordinaire
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
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No.
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11-26-2008, 08:19 PM
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#4
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Thumbs Must Hurt
Join Date: Mar 2008
Location: NY/LI
Model: BOLD
PIN: 249F7DCD
Carrier: AT&T
Posts: 164
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Wirelessly posted (8310 Curve)
Thanks
5 min waiting to connect to the internet is ridiculous. That's if it does connect
__________________
Never forget my Brothers & Sisters who gave their lives on 09-11-01. FDNY/EMS/NYPD/PAPD
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12-01-2008, 12:54 PM
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#5
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New Member
Join Date: Dec 2006
Model: 8700G
Carrier: T-Mobile
Posts: 5
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Anyone hear an ETR yet with this ticket? Just got my Berry on Saturday and it would be nice to get some e-mail!
Last edited by Cool9527; 12-01-2008 at 12:57 PM..
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12-01-2008, 01:00 PM
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#6
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Whoever
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,219
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Everything's working fine as far as BIS email goes. I don't know why you wouldn't be getting emails. Try logging into the BIS and resend your service books.
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12-01-2008, 01:24 PM
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#7
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New Member
Join Date: Dec 2006
Model: 8700G
Carrier: T-Mobile
Posts: 5
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It won't let me log in to BIS as I'm a new user, so I haven't been able to set up any accounts due to this outage. Thanks though!
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12-01-2008, 01:31 PM
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#8
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Whoever
Join Date: Apr 2005
Location: Michigan
Model: xxxx
Carrier: AT&T
Posts: 1,219
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I'm able to login to mine with no problems. I would contact AT&T and see if there's a problem with your account. No BIS issues have been reported and BIS emails are working fine.
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12-01-2008, 01:36 PM
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#9
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BlackBerryFAQ.com Moderator
Join Date: Oct 2006
Location: Washington DC
Model: 9900
OS: 7.X
PIN: ask Nicely.
Carrier: AT&T/tmobile
Posts: 666
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In DC here. For the past hour I'm getting nothing and re-sending books still have not been received yet. The crappy thing my work blackberry (on edge is working fine) but my 3g data is not working on my bold. Only 3G Voice! And therefore my att bold won't switch to edge towers...totally lame ATT!! Kudos whoever hoisted the money for a rogers bold sigh.
__________________
Q10! <- Love the 9000!! It's everything I wanted (minus enough ON BOARD memory)!!
<-9700 ---! more memory! small screen&keypad :( ->
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12-01-2008, 11:26 PM
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#10
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New Member
Join Date: May 2008
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 1
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outage
Mine is out also (8830 WE on Sprint). i have been kicked up to advanced tech support and they indicate that there is a national outage with provisioning. I also can get text and voice, but no data. Argggg. They told me that I have to wait for the issue to clear, with no timeframe for the fix.
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12-02-2008, 02:46 PM
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#11
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New Member
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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I am having the same issue with Sprint....Text and voice but no data....and no time frame. Any ideas on what caused this issue???
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12-02-2008, 03:12 PM
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#12
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Are you able to login to your BIS account?
The thread you posted in had to do with provisioning BIS accounts, not regarding receiving data.
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12-02-2008, 03:43 PM
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#13
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New Member
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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Sorry I'm new at this not sure what you mean by provisioning.... yes, I can log into my BIS account.
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12-02-2008, 03:43 PM
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#14
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New Member
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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Sorry forgot to say that I'm using Unite...if that makes a difference.
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12-02-2008, 04:02 PM
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#15
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Provisioning: having the BIS account "connected" with the handheld device and service books pushed to the device.
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12-02-2008, 04:05 PM
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#16
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New Member
Join Date: Jul 2008
Model: 8330
PIN: N/A
Carrier: Sprint
Posts: 12
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Thanks for the info...I can log onto my account and push the service books.
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12-02-2008, 04:10 PM
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#17
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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I would do that, and then even remove the battery (while powered on) on your BB, reinsert and reboot.
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12-02-2008, 06:12 PM
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#18
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New Member
Join Date: Dec 2006
Model: 8700G
Carrier: T-Mobile
Posts: 5
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Anyone know when this will be fixed? I have a ticket open with RIM and they added me to a tracer of some sort due to the issue. It just says "We apologize an error occured" when I try to get into BIS on my phone or my t-mobile website.
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12-02-2008, 06:38 PM
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#19
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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As far as has been reported, there is no current BIS outage.
You should ask TMo for a ticket number if they say there is. It could regional or a local issue to you.
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