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Old 05-22-2007, 01:17 PM   #1
mt_100
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Default Help Desk Panel to reset activation and purge pending messages

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Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
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Old 05-22-2007, 01:50 PM   #2
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Sorry for the off-topic reply, as I don't have an answer to your questions.
Just wanted to let you know that your profile has a typo in it. There's no 7520 for Verizon. I think you meant 7250.



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Old 05-22-2007, 01:50 PM   #3
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Originally Posted by mt_100 View Post
Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
Just give them JR_admin rights

Click on servers and then Role Administration and add the users.
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Old 05-22-2007, 02:23 PM   #4
mt_100
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I know that is available and would do that if I could, management doesn't want it.
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Old 05-22-2007, 07:00 PM   #5
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Quote:
Originally Posted by mt_100 View Post
Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
These and other "HelpDesk" tasks are coming from us shortly...
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Old 06-06-2007, 03:56 PM   #6
mt_100
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Figured it out. I now have a web interface that let's the support center reset an activation password, view statistics for user messages, and purge pending messages. It also logs the activity to a DB so I know what user was reset, from what PC it was done on, and when and the reason why as well as emails the end user to let them know.
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Old 06-06-2007, 08:23 PM   #7
mt_100
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Shout, thought I had it but it must have been a fluke.

I thought setting the PurgePendingCommand column in the UserConfig table to 1 would do it but that isn't it.
Can't seem to find where this happens at but need to find it. Any ideas anyone?
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