Below is a trasnscript of a relay call to cingular as I try to get the settings correct for Ramble. As you can see from the call, they dont know didly-squat about what they are talking about and even suggest we improve their own training!? IF you are a cingular customer, with a non-BES 7290 that works with ramble, please let me know your settings or whats wrong with this conversation below!
Deafduo
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and what kind of device is this QQ and how may i help u QQ GA
blacky berry 7290 and I am trying to set up rambler instant
messenger on the device, seems I tried everything in the
blackberry forums and ive been told to check with cingular about
some port settings and making sure its configured properly on
cingular end... ok I have for TCP, wap.cingular for th4e APN
and
all caps for the username for the
APN and for the password cingular1 again, all caps and for the
network connection I have use device TCP and for TOC host
and port, I have toc.oscar.aol.com:1290 but I also tried port
5190, 8080, and 80 but am not getting through ga
ok um the third party software u are trying to install is something
we do not support here at cingularwireless a lot of instant
messenger software for the blackberry have u have to be on
black berry enterprise server that allows a feature and must be to
have a feature enabled which is called m b s on ur profile on the
black berry enterprise surfer part 2 of what a lot of those forms
and website don t talk about there are also additional feature
to enable this svc will raise the price of ur bill GA
thats not correct, I know for a fact that it uses the unlimited data portion and this im program doesnt need the BES.. what I am
trying to do --and I know you dont support 3rd party software, is
simply makes ure my settings as they do relate to cingular are
correct ga
we have no settings for that software u are using and i m not
familiar how the software will function a lot of the other
requirements with the features with b e s enabled a lot of there
software s are out there and i don t know which software to be
used and the key with using with other wap features will raise ur
bill because those are pay per use charges GA
ok then all the other cingular blackberry users must be wrong
about things theyve posted on the forum, I'll have to post this
conversation so we can get the right information and dispell all
the different stories we keep getting from cingular.. ok thanks for
your support anyway ga ro sk
ok um sorry about the disparity on the forms because its not clear
because each software is set up differently i know there has been
changes on how the software works i don t um kill that whole line
i lost my train of thought um sorry about the confusion on the
form what people don t realize to add the function to the black
berry u must add to ur plan because they add to the cost
because those features don t add to ur current plan u cld
probably send a cingXXX a suggestion to cingular about using
particular piece of software and possibly give training and
knowledge on how to use that software GA
ok i will do that and I am sure there are other users out there with a lot of experience and we would all like to see cingular on
one page as to support and clarification of fees, etc. ok thansk
very much will take yuour suggetion, have a good day tyo sk
um thk u if u need anything just give us a call back again have a
good day u too SK (HUNG UP ANOTHER CALL QQ) GA
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