[anelko]

Hello,

I am having issue with user migrated from one organization to another. Activating him on the new BES , did not make available his password keeper.
We have no device desktop manager backups.

Tried to simulate reactivating his BB device to the old source server, creating a new mailbox on the source organization, setting all the attributes as the original mailbox had and activating his device. Unfortunately FAILED.

Removing him from BAS and adding him again will completely loose his Password keeper.

Can anybody suggest a solution ?

Is it possible to retrieve from the BES the user's password keeper file and provide it to him ?


Thank you in advance,

Regards,
Anelko