[hitty]

Hi Guys

Really need your help with this.
I have 100+ users working fine, but 1 user who just wont activate.
etp messages appear in the users mailbox and the following appears in the MAGT log:
[40704]01/13 15:34:52.998):{0x155C} MAPIMailbox::MAPIMailbox ServerDN=/O=company Europe Limited/OU=London/cn=Configuration/cn=Servers/cn=LONMLMBP01/cn=Microsoft Private MDB, MailboxDN=/O=company Europe Limited/OU=London/cn=Recipients/cn=user
[30033] ([30033]01/13 15:34:52.998):{0x155C} ResolveName - g_pAddressBook->ResolveName( /O=company Europe Limited/OU=London/cn=Recipients/cn=user ) (0x8004010f) failed
[30337] ([30337]01/13 15:34:52.998):{0x155C} MAPIMailbox::MAPIMailbox - ResolveName[1] failed for Mailbox DN='/O=company Europe Limited/OU=London/cn=Recipients/cn=user', trying method #2
[40739] ([40739]01/13 15:34:52.998):{0x155C} MAPIMailbox::MAPIMailbox - ResolveName[2] success for SMTPAddress='user@uk.companycm.com'
[20400] ([20400]01/13 15:34:53.029):{0x155C} {user@uk.companycm.com} MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed, MailboxDN=/O=company Europe Limited/OU=London/cn=Recipients/cn=user, ServerDN=/O=company Europe Limited/OU=London/cn=Configuration/cn=Servers/cn=LONMLMBP01/cn=Microsoft Private MDB
[40720] ([40720]01/13 15:34:53.029):{0x155C} MAPI call failed. Error 'The information store could not be opened.', LowLevelError 0, Component 'MAPI 1.0', Context 649
[20154] ([20154]01/13 15:34:53.029):{0x155C} User <user> not started
[50079] ([50079]01/13 15:34:53.029):{0x155C} 1 user(s) failed to initialize

Permissions appear to be fine, however when running the IEMSTest, it advises "the name could not be matched to a name in the addresslist". it then prompts to Check Name against the Exchange (which it does). The IEMSTest then completes with "Configuring user failed".

I readd the user and have the same issue. I run the IEMSTest again and I have to repeat the above step.

So far I have looked at the following KBs to no avail:
KB13462-ETP messages are not retrieved during the enterprise activation process
KB20608-Random BlackBerry smartphones fail to start and "MAPIMailbox - OpenMsgStore (0x8004011d) failed" appears in BlackBerry Messaging Agent and Application logs due to Microsoft Exchange 2010 Throttling Policy
KB25727-Disabling Microsoft® Exchange Access to Non-Secured Versions of Microsoft® Outlook could prevent the BlackBerry® Messaging Agents from starting
KB25993-Multiple ETP.Dat messages appear repeatedly in User's mailbox

The BES is in HA Mode and I have tried failing over to the second BES and trying again, also tried a static IP, same result.

Any help/advise would be much appreciated.

Thanks

[knottyrope]

The user name in the LDAP string contains a space at the end? causing the look up to result in "UserName @domain.com".

[freakinvibe]

Something with the user on the Exchange side is not good. BES can't access data from that user. Is the user hidden in the Exchange address book? Also check the login name, display name in Exchange. Any special characters in his name?

[BB-Tech support]

Put user on static mailbox agent

KB12766-How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server

[hitty]

Turns out it was this KB:
KB25993-Multiple ETP.Dat messages appear repeatedly in User's mailbox

Found a trailing space in a field in his AD credentials which I've corrected. The iemtest runs correctly now and activates fine.

Thanks for all your input guys!

[knottyrope]

glad to see you have it sorted out