Hello,
I have a little problem on a BES.
The blackberry server is running with 19 users and it worked without errors now around 22 months. It started on Friday.
3 users were not able to send emails. Every time, they sent a message, they got the red cross and in the event viewer I get id 20472. Receiving e-mails is no problem and works fine
- No updates were done on exchange or blackberry server.
- No user was transfered to a administrator group.
- I checked out the send as permissions, everything fine (it worked for 22 months
)
- I restarted the blackberry server some times, stopped the bb router and started again - no problem.
- I gave the users again "Send As" permissions, like described in KB04707, rebooted exchange and blackberry server, waited as mentioned in another forum for that problem around 2 hours without sending from the blackberry.
- I killed for a try-out one of the users from the bb manager and put him in again
....nothing
Suddenly 2 users were able to send again. I did nothing anymore, because my head was aching ;)
Now there is one remaining user in the active directory, who is not an admin and not in an admin group and he still cannot send.
A MAGT Log entry is here:
[40700] (10/20 19:03:12.196):{0x168} {email.adress.com} Receiving packet from device, size=117, TransactionId=-77662715, Tag=209091, content type=CMIME, cmd=0x3
[30112] (10/20 19:03:12.196):{0x168} {email.adress.com} Receiving message from device, RefId=840681703, Tag=209091, TransactionId=-77662715
[20265] (10/20 19:03:12.196):{0x168} {email.adress.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
[20472] (10/20 19:03:12.212):{0x168} {email.adress.com} Send() failed: ERR_SUBMIT_MAIL, Tag=209091
[40277] (10/20 19:03:12.212):{0x168} {email.adress.com} Sending message error to device for message 840681703
[40583] (10/20 19:03:12.212):{0x168} {email.adress.com} Sending packet to device, Size=44, Tag=218567, TransactionId=-859889491
[40279] (10/20 19:03:12.212):{0x168} {email.adress.com} SubmitToRelaySendQ, Tag=218567
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The Software is:
- Exchange SP2 on Windows 2003 SP2
- BES 4.1.6.22 on Windows 2003 R2 SP2
- 18 users can receive / send; 1 cannot
EDIT: Before posting, I searched and tried out a bit in the forum.
Some related problems and hints, but none could help me solving the problem