[brain]

BES 4.1.5.26
BB Desktop Manager 6.1.0.35
User just upgraded from BB Curve 8330 to 9330.

This is typical of our experience with upgrading BBs. I connect the new BB to the user's computer, then go to Device -> Device Options -> Enterprise EMail, then pick the e-mail system (Outlook) and user's local Exchange mail profile. (Or, on some versions of BB Desktop Manager, simply respond in the affirmative when I connect the new BB and it asks if I want to switch devices). The system recognizes the new BB and asks if I want to change the user to the new BB, then takes me through moving the mouse around to generate the new encryption key; however, Enterprise Activation never completes, and the BES continues to show the old BB PIN.

I always eventually revert to just setting the activation password on the BES and having the user manually go through the Enterprise Activation on the BB. I have in several instances already been through the organizer configuration and a complete synchronization cycle before I do this, and then the Enterprise Activation seems to wipe out that configuration, and I have to do it again.

I just keep hoping that this will begin to work the next time someone gets a new BB, but I must be missing something regarding switching devices this way: via a physical USB connection of the new BB to the workstation running the BB Desktop Manager.

[tsac]

Contact your administrator and request a new IT policy be sent to the BlackBerry smartphone that has Desktop Allow Device Switch set to Yes.

Smart?