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Old 08-24-2011, 03:54 AM   #1
seoras
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Default BB Services in Hungary

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Can anyone help with this? My wife is in Hungary just now but can't get BB services on her BOLD 9780. The provider is Three (UK) who say she should but she can't get any Blackberry services there, just phone. Her BB display indicates she's getting 3G ok from Three partner T-Mobile. According to the three website, T-Mobile in Hungary provides all the data services she gets in the UK from Three. I don't think anyone would be surprised that Three customer services are not exactly helpful.
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Old 08-24-2011, 05:45 AM   #2
rambo47
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Default Re: BB Services in Hungary

Did you activate an international roaming plan before she left? Sometimes you have to call your carrier and set this up before traveling.
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Old 08-24-2011, 09:51 AM   #3
seoras
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Default Re: BB Services in Hungary

Thanks - it's activated, as far as we know. It's Three 'pay as you go' which automatically enables international roaming. Presumably this is because with PAYG the money has to be paid in advance anyway whereas with monthly tariff they'd want to up the debit payment authority. Whatever, it's all just shoulder shrugging with Three support.
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Old 08-24-2011, 12:24 PM   #4
rambo47
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Default Re: BB Services in Hungary

I didn't think pay-go plans supported international data. Voice and SMS, yes. But BlackBerry data is an entirely different animal. I'd call Three and see what they have to say about international data.
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Old 08-24-2011, 05:02 PM   #5
seoras
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Default Re: BB Services in Hungary

Well, Three have no idea and my wife had to insist on the issue being escalated and given priority, not the 3-5 days quoted from them. She can't even receive my texts and hers don't reach me, so that's the entire range of data services denied to her. It looks like we'll be looking for another provider because this isn't acceptable. They're just not providing what they claim to because the PAYG is indeed claimed to provide all these data services while roaming in Hungary.
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