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Old 05-29-2009, 04:56 PM   #1
billykaldrich
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Default No camera or video

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Bought a phone on E-Bay (I know) and it freezes on camera and video .They never activate,Something I can do?I put new memory card in.
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Old 05-29-2009, 04:59 PM   #2
ndub33
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Have you treid pulling the battery for about 30 seconds?
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
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Old 05-29-2009, 05:02 PM   #3
billykaldrich
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yes I have. That is the 1st thing I do.
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Old 05-29-2009, 05:29 PM   #4
ndub33
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Have you tried reloading or upgrading the OS?
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 05-29-2009, 06:08 PM   #5
billykaldrich
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no I have 5.5 os should I do 4.2? and why thank you 33
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Old 05-29-2009, 06:09 PM   #6
ndub33
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Assume you meant that you currently have 4.5. Try reloading it.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
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Old 05-30-2009, 08:24 AM   #7
billykaldrich
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I reloaded last night. nothing in fact after download and deleting that one file I plugged the BB back to computer it didnt seem to reboot like the sticky said. What ya think ndun33
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Old 05-30-2009, 09:20 AM   #8
ndub33
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Try wiping the device with JLCommander , then reloading the OS. Here is a link to help you with the wipe:


How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 05-30-2009, 01:22 PM   #9
billykaldrich
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I downloaded the file and tried to run it but it never starts
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Old 05-30-2009, 02:47 PM   #10
billykaldrich
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message "unable to connect to port"
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Old 05-30-2009, 03:19 PM   #11
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Sounds like you need to send it back to eBay. :(
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Old 05-30-2009, 03:52 PM   #12
billykaldrich
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Default You right

I wrote them an hour ago The seller has a long history of nothing but positive post So I am hopeful they will be good for an exchange. Otherwise Paypal has a recourse I think sellers don't want. For now no bad mouth the seller until they have a opportunity to make good on the sale.
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