[tsaobar]

I have receive error message
"The function is unavailable because the Mailstore Adaptor DLL has fail to initialize"
when i click on add user.

do you guys have any idea whats goin wrong?

thx a lot.

[T-Roy]

When adding the user the global address list needs to initialize. There maybe an issue with the mapi profile.

you can go into the registry to:
hkcu/software/microsoft/windows nt/current version/windows messaging subsystem/profiles and delete the BlackBerryManager profile.
***always backup the registry before making changes

when you reopen the manager it should prompt for a new profile, make sure you hit checkname to ensure it resolves correctly then try again.

[audiobloke]

I received the Mailstore Adaptor DLL initialisation error too when trying to add a new user in BlackBerry Manager 4.1. My resolution to this was to re-install Lotus Notes. Works fine now.

[hdawg]

Are you using Lotus Domino or Microsoft Exchange?

Hopefully one of those links helps.