BlackBerry Forums Support Community

chenia69 · 09-02-2012, 01:11 AM

I've been trying to set up my visual voicemail and when I click on the set up button it takes me to the web for me to sign up and it says that I do not have the feature in my account and I have called my network provider twice and they confirmed that I do have the feature in my account.
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dc/dc · 09-02-2012, 08:25 AM

What device do you have? The 8900 doesn't support VVM.

chenia69 · 10-09-2012, 05:55 PM

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chenia69 · 10-09-2012, 05:56 PM

I have T-Mobile....
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dc/dc · 10-10-2012, 01:54 PM

You need a new device. As I mentioned, the 8900 does not support VVM.

chenia69 · 10-22-2012, 11:23 AM

ive been tryin to make it work on my bold 9900

dc/dc · 10-22-2012, 11:26 AM

Quote:

Originally Posted by chenia69

ive been tryin to make it work on my bold 9900

Ok. Do you have a BlackBerry data plan? This is also necessary.

NJBlackBerry · 10-22-2012, 11:53 AM

I had to call T-Mobile to get Visual Voicemail properly provisioned on my 9900.

dc/dc · 10-22-2012, 02:43 PM

Quote:

Originally Posted by NJBlackBerry

I had to call T-Mobile to get Visual Voicemail properly provisioned on my 9900.

I didn't have to once my BlackBerry plan activated on my 9900. I did, however, have to call for my 9700 (which was when VVM first came to the big pink T).

Mileage can always vary though.

chenia69 · 10-26-2012, 03:53 PM

Quote:

Originally Posted by chenia69

ive been tryin to make it work on my bold 9900

Yes I do have a data plan. Still no luck!
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dc/dc · 10-27-2012, 07:33 AM

Quote:

Originally Posted by chenia69

Yes I do have a data plan. Still no luck!
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Then call T-Mobile. Also, you can try getting a new SIM card.