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07-03-2009, 06:47 AM
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#21
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New Member
Join Date: Jul 2009
Model: 8703e
PIN: N/A
Carrier: VZW
Posts: 2
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VZW call me, said NO to Current Customers...
Please Login to Remove!
I too, tried many times to pre-order my VZW Tour. Ended up sending an email asking for assistance in completing the order. They actually called me and said "we are sorry, the offer is only for new customers at this time".
Does not get any clearer than that...hey VZW, make it right!
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07-03-2009, 07:23 AM
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#22
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New Member
Join Date: Nov 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 6
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I had the problem you guys were having until last night...or really late this morning. I have been able to upgrade my girlfriend's line with the Tour now. That was at about 12:30est last night. Bypassed my 100 credit though .
Before I got denied by customer service and couldn't do it online
Oh well, im happy now
Last edited by smoothspecv; 07-03-2009 at 07:24 AM..
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07-03-2009, 09:17 AM
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#23
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Knows Where the Search Button Is
Join Date: Feb 2007
Model: 8830
Carrier: Verizon Wireless
Posts: 22
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I was able to successfully pre-order the Tour this morning and I'm a current VZW customer. I went to Verizon's website for the Tour, Verizon Wireless, selected "Pre-Order Now," selected Upgrade Your Phone under "Already a Verizon Wireless customer?," logged in and then took things from there. So, perhaps the glitch was fixed this morning? I have a feeling the phone won't actually arrive until 7/13 (since 7/12 is a Sunday and I don't think FedEx delivers on Sunday's) but at least it's pre-ordered and I won't have to deal with the mayhem in the stores.
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07-03-2009, 11:47 AM
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#24
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BlackBerry Blooded
Join Date: Aug 2007
Location: Tucson Arizona
Model: 9630
OS: 4.7.1.40
PIN: ????
Carrier: Verizon Wireless
Posts: 1,271
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I noticed this morning that it said expected delivery 7/13 ... I think I will just wait and pick it up at a Verizon Corporate store. Although it will be a very popular phone, I don't think it will initially sell out.
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07-03-2009, 12:39 PM
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#25
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 279
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I was able to pre-order on the Verizon web site today, piece o' cake. Verizon sent out an email late yesterday to advise us that we could pre-order now, and no shipping or hook up charges either.
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07-03-2009, 12:57 PM
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#26
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Quote:
Originally Posted by michael12005
I was able to pre-order on the Verizon web site today, piece o' cake. Verizon sent out an email late yesterday to advise us that we could pre-order now, and no shipping or hook up charges either.
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Good to read. I think I may get directly from local store
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07-03-2009, 02:23 PM
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#27
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Thumbs Must Hurt
Join Date: Jul 2008
Location: Central Ohio
Model: TOUR
OS: 5.0.0.548
Carrier: Verizon
Posts: 114
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I got the email also, I followed the link and it said not available at this time. I called customer support and spent 1/2hr on the phone and all they said was it was a legit email and that Ishould be able to pre-order, they are aware and working on the problem. Please try again later.
WTF
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07-04-2009, 08:38 AM
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#28
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Quote:
Originally Posted by greeneink
I got the email also, I followed the link and it said not available at this time. I called customer support and spent 1/2hr on the phone and all they said was it was a legit email and that Ishould be able to pre-order, they are aware and working on the problem. Please try again later.
WTF
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Keep us posted
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07-04-2009, 01:03 PM
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#29
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Any demos in the stores?
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07-04-2009, 01:49 PM
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#30
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BlackBerry Blooded
Join Date: Aug 2007
Location: Tucson Arizona
Model: 9630
OS: 4.7.1.40
PIN: ????
Carrier: Verizon Wireless
Posts: 1,271
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The more I think about it, I am just gonna hit up my local corp store first thing in the morning on the 12th. Since this device is launching on multiple carriers, I don't think they are going to be out of stock.
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07-04-2009, 05:32 PM
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#31
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Quote:
Originally Posted by jsntrenkler
The more I think about it, I am just gonna hit up my local corp store first thing in the morning on the 12th. Since this device is launching on multiple carriers, I don't think they are going to be out of stock.
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I am on the same page with you.
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07-04-2009, 11:28 PM
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#32
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Thumbs Must Hurt
Join Date: Jun 2006
Location: Atlanta, GA
Model: 9630
Carrier: VZW/O2 (Intl)
Posts: 148
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Quote:
Originally Posted by michael12005
I was able to pre-order on the Verizon web site today, piece o' cake. Verizon sent out an email late yesterday to advise us that we could pre-order now, and no shipping or hook up charges either.
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Do you have a corporate/organization discount? Probably not.
So for *many* of us this is meaningless/useless.
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07-05-2009, 06:49 AM
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#33
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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Wirelessly posted (Its All About the U!)
One week to go
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07-05-2009, 07:49 AM
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#34
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 279
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I have pre-ordered on line from Verizon. Does anyone know when they will ship those orders? Verizon did say they ship overnight at no cost to the consumer.
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07-05-2009, 12:57 PM
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#35
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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I thought it was Monday, 13th
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07-05-2009, 01:07 PM
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#36
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 279
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Thanks, that sounds great..................
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07-05-2009, 01:22 PM
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#37
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BBF Moderator
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
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My hope is to grab from store, so you may see some feedback the day before
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07-05-2009, 02:30 PM
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#38
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Talking BlackBerry Encyclopedia
Join Date: Apr 2008
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 279
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Yes, please post feedback and I will too, once I get it and get it set up.
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07-06-2009, 11:04 AM
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#39
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New Member
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 11
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Forget the upgrade, just order the phone new.
I got fed up yesterday and just bought the phone on a new line. I had the verizon customer service rep note on my account that when the phone arrives I will be able to cancel the new service and transfer the phone over to my existing account, and get a credit on my bill for the upgrade discounts I had accrued on my account.
If you are still unable to upgrade through the site, just order a new line and make them reverse it once you have the phone in your hands!
-Paradox606
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07-06-2009, 11:29 AM
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#40
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Talking BlackBerry Encyclopedia
Join Date: Jul 2005
Location: NY
Model: Z10
OS: 10.0.9.42
PIN: t of ale anyone?
Carrier: VZW
Posts: 374
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Wirelessly posted
FYI - just got off the phone with our account rep, who happened to be on a conference call with RIM regarding the release of the Tour. He is getting info that the ability to order will show up in Verizon's system before Sunday. He and I agreed we would both keep checking. I hope so because I want mine in my hand on Monday.
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Z10 and PlayBook <- 9650<- 9630 <- 8330 <- 8130 <- 8830 <- 8703e <- 7130e <- 7250
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