[nfedei]

Hello all:
I have a small problem. We are currently migrating our hosted exchange email domains. The exhange company says that we have to wipe the device before we can add it to the new BES. However it causes a problem for me. Because that would require my users to loose pictures and ringtones and so on and so on. So what is the best way to overcome this?

[wabbit]

backup device before you wipe it? then do a selective restore...

[Dubdub]

Moved to a more appropriate section

[knottyrope]

Backup device and delete all DESKTOP service books and try to activate it.

If that does not work then backup, wip, restore data needed.

[nfedei]

Uh Oh! I ran the backup on the phones. And I am doing a selective restore. However, this did not restore pictures! Does the backup actually backup pictures?

[b52junebug]

It should. try to restore the full file.

[buluks]

picture file, mostly save on media card, and it is not backup file, but you dont worry when wiping device, all data on media card is save.

[knottyrope]

Originally Posted by buluks

picture file, mostly save on media card, and it is not backup file, but you dont worry when wiping device, all data on media card is save.

Unless it was encrypted.

[r007r]

You can activate it on the new BES if you do a Wired Activation. This will allow the IT Policy to be overwritten.

Otherwise, just wipe the thing.