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02-27-2010, 09:50 PM
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#1
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Knows Where the Search Button Is
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
PIN: N/A
Carrier: T-Mobile
Posts: 44
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Email trouble: Pulling the hair out of my head! Can't find how to change settings!
Please Login to Remove!
OK, I have my own domain name and my own email account using that domain. I had my email all set up with my Blackberry Storm2, but then it was stolen. DOH!!
I have my new Storm2 and was able to restore it this morning. Yeah!!!
Problem is, my email password is now different (had to change it while on vacation overseas) and I cannot find ANYWHERE how to change the password on the Blackberry. I have spent the last two hours looking all over every damned place on this Storm2 and am ready to smash it with a hammer.
Again, this is not Blackberry email. It's my own email address using my own domain. Not Gmail. Not Yahoo. No idea if this makes a difference, but I cannot find the place to make changes to email settings like passwords, usernames, etc.
HELP!
Last edited by Matt_Stevens; 02-27-2010 at 09:51 PM..
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02-27-2010, 09:51 PM
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#2
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Log in here: https://bis.na.blackberry.com/html?brand=vzw&locale=en
Then change the password to the appropriate account.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-27-2010, 09:53 PM
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#3
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Knows Where the Search Button Is
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
PIN: N/A
Carrier: T-Mobile
Posts: 44
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This doesn't apply to me. I am not using Blackberry email. It's my own domain, 1783pictures.com.
Or am I wrong here? I thought this is not applicable because I never set up a Blackberry email account and have no need to.
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02-27-2010, 09:54 PM
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#4
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Yes it does apply to you. That's not just for the @carrier.blackberry.net address. It is for all addresses being pushed to your device.
I wouldn't have posted it if it didn't apply to you.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-27-2010, 09:56 PM
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#5
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Knows Where the Search Button Is
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
PIN: N/A
Carrier: T-Mobile
Posts: 44
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OK, first of all, no need to get touchy. Second, I was not aware of this. I am trying it now, thank you.
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02-27-2010, 09:58 PM
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#6
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Well, you come here looking for help, I offer you help and then you tell me the help I offered doesn't apply to you. Kind of makes me wonder why I even bothered to volunteer my time to help you to begin with.
You're right, I am not in the best of moods right now, so I thought coming here to help others would change that. Guess not. Anyway, I'll stop posting now.
Hope you get your issue resolved and have a great night.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-27-2010, 10:00 PM
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#7
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Knows Where the Search Button Is
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
PIN: N/A
Carrier: T-Mobile
Posts: 44
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As I said, I was not aware that it pertained to me. It looked like a Blackberry email issue. So if you are in a bad mood, no need to take it out on me. I told you thank you for posting and that I was going to try it out. In no way am I looking to get in a stupid Net fight. That is for children.
UPDATE: Trying to create an account with no luck. It doesn't seem to work for me. I get this error...
"Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service."
Last edited by Matt_Stevens; 02-27-2010 at 10:03 PM..
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02-28-2010, 06:37 AM
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#8
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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If you already have email pushed to your device, you have an account.
Therefore creating an account won't work.
Do it through the email setup icon on the phone.
Though it may still ask for username and password, which you may not know.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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02-28-2010, 08:00 AM
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#9
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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MidnightDraven is correct. You already have an account, you need to know the account information. Go to you Email Settings icon on your device. If it doesn't work there, then you'd need to call Verizon.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-28-2010, 10:03 AM
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#10
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Knows Where the Search Button Is
Join Date: Dec 2009
Location: NYC
Model: 9550
OS: Win7
PIN: N/A
Carrier: T-Mobile
Posts: 44
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So it's working. I've no idea how I fixed it. Wish I knew the magic sequence of events, but it just started to work while I tinkered with it. Oh well. Can't complain about a Blackberry that works, so I will just smile and be happy.
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02-28-2010, 10:06 AM
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#11
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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For anyone having this issue.
If you change your password to your email account, you MUST log into your BIS account and change the password there as well. Otherwise, BIS cannot access the account to push the mail to your device.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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02-28-2010, 01:26 PM
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#12
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BlackBerry Extraordinaire
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
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Some BIS accounts are set up for access through the email client on the Blackberry only.
I cannot log into the BIS web site, I also get the message to use the handheld.
I dont know if Verizon can change this, but it really hasn't been needed for our devices.
If we had a password problem, we just call our VZW rep.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
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