[Cashmo]

BES 5.0.0MR2 on a single Win2008 x64 (non R2) was connecting to a Win2003 Exchange 2007 server just fine. Upgraded to 5.0.1 and while msgs are going out to the BB devices my BAS won't start. When I go to the webconsole login IE can't display the page.

BAS-ASerr.log and BAS-NCCerr.log's have...

Error encountered while starting server: null
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.rim.bes.bas.system.ServerMain.main(ServerMain. java:662)
Caused by: java.lang.NumberFormatException: For input string: "33del"
at java.lang.NumberFormatException.forInputString(Unk nown Source)
at java.lang.Integer.parseInt(Unknown Source)
at java.math.BigInteger.<init>(Unknown Source)
at com.rim.bes.bas.system.Encoder.decode(Encoder.java :206)
at com.rim.bes.bas.system.ServerMain.getKeyStoreRegis tryKeyValues(ServerMain.java:995)
at com.rim.bes.bas.system.ServerMain.initialize(Serve rMain.java:751)
... 5 more

BMS_stderr.log has...

Error encountered while starting server: BAS services do not seem to be running
java.lang.RuntimeException: BAS services do not seem to be running
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1195)
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1198)
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1198)
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1198)
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1198)
at com.rim.bes.bms.system.ServerMain.verifyBASConnect ivity(ServerMain.java:1198)
at com.rim.bes.bms.system.ServerMain.main(ServerMain. java:798)

In HKLM/system/currentcontrolset/services/BAS-AS/Parameters my JVM Library is set to C:\Program Files (x86)\Java\jre1.6.0_15\bin\client\jvm.dll JUSched is telling me there's a Java update I can download/apply but I don't know if that will make things worse or not.

Found a thread here with someone having the same issue but none of those fixes helped.

I've seen references to key store registry edits but I'm not brave enough to try them until this weekend.

Any suggestions on moving forward would be appreciated. Can I just try reinstalling over it (and which version?) or do I need to uninstall first?

[RadHaz75]

is the service running?

[Cashmo]

Yes, both the BAS-Admin and BAS-Native Code Container services are running.

[Cashmo]

Meant to mention that I ran setup.exe and unchecked the Admin Service, then reran it checking the box again and can now get into the web admin console.

[tonyadfs]

I hope you applied the service pack using the
BES Admin account.

[pemurray]

Thank you,

Paul