[BamaFan2989]

I also posted this on the other Blackberry forum, but I thought I would try to get as much help as I could, after all, I am a Berry user. ;)

I bought the Innocase 2 and Horizontal Leather Case, which I love both. But the only problem I am having now is trying to get the damn Innocase off so I can clean my phone!

I have been messing with that little tab/clip thing for about 3 days now, and I just can't get it to slide off. Any help?

[tsx281]

How do you like your case? I'm bout to purchase one also.. is it kinda bulky like the oem gel skin?

[DjDrew]

I have the same combo. I love it as the case covers the phone great and the leather holster still supports the sleeper function. Only thing is it seems like the holster can fit the bold also so it is a little roomie. but that makes for easy removal

[Dreskills]

Wirelessly posted

Originally Posted by BamaFan2989

I also posted this on the other Blackberry forum, but I thought I would try to get as much help as I could, after all, I am a Berry user. ;)

I bought the Innocase 2 and Horizontal Leather Case, which I love both. But the only problem I am having now is trying to get the damn Innocase off so I can clean my phone!

I have been messing with that little tab/clip thing for about 3 days now, and I just can't get it to slide off. Any help?

Mine comes off easy just pull the bottom of by holding the sides. I don't ever mess with the clip part.

[Winston S.]

Originally Posted by Dreskills

Wirelessly posted

Mine comes off easy just pull the bottom of by holding the sides. I don't ever mess with the clip part.

I also tried messing with the clip part first but that never worked. I disassemble from the sides also.

[ipaqman2005]

I got this case from seidio about a week ago, tried it out and realized that the clips do not clip the two cases together... phoned seidio to return it... had to pay $10.00 to ship the case back. I then called customer service and they said well they can refund the cost of the case but that was it. WHAT A JOKE. Its not like this was the first case i have bought from them. Also, good luck if you want to call their customer service department because they NEVER ANSWER.

All in all i would never buy another seidio product and i hope other people realize this any stay away from them until they realize what customer service is.

If i were you i would get the OEM skin case from blackberry... have been using one ever since and it is great.

[Toddboy71]

Originally Posted by Winston S.

I also tried messing with the clip part first but that never worked. I disassemble from the sides also.

+1 me too!

[seidioseidio]

Originally Posted by ipaqman2005

I got this case from seidio about a week ago, tried it out and realized that the clips do not clip the two cases together... phoned seidio to return it... had to pay $10.00 to ship the case back. I then called customer service and they said well they can refund the cost of the case but that was it. WHAT A JOKE. Its not like this was the first case i have bought from them. Also, good luck if you want to call their customer service department because they NEVER ANSWER.

All in all i would never buy another seidio product and i hope other people realize this any stay away from them until they realize what customer service is.

If i were you i would get the OEM skin case from blackberry... have been using one ever since and it is great.

ipaqman,

I'm sorry you were unhappy with your case. I'm really not sure if there's anything I can do at this point to make you happy, but if you'll email your contact and original order information to I'll be happy to look into your situation.

In regards to your customer service complaint, we have representatives available from Monday through Friday from 9-5 CST. Our current phone system does not allow us to put customers in line, so if you're not getting an answer it means that everyone is already on the phone or it's after hours. If you'll leave a message someone will get back to you as soon as possible.

I will also talk to our customer service manager to see what else we can do to make sure customers are handled as quickly as possible.

I am truly sorry we did not meet your expectations. Hopefully you will give us another opportunity in the future.


Best regards,