ok...well i talked to tech support and here is what they gave me, in case anyone else needs it
Follow the steps below to set the Speed Dial List for Voice mail.
Create a temporary number in the Speed Dial List for entry 1 (Sure Type® technology keyboards) or W (Qwerty keyboards). To do this, follow these steps:
From the Home screen, press and hold either 1 or W.
When prompted, assign the temporary contact to that speed dial.
Once the contact is created, move it out of that entry by following these steps:
From the Phone application open the menu and choose View speed dial list.
Select the temporary contact that was created in step 1.
Open the menu and assign it to any other speed dial option.
Perform a hard reset on the BlackBerry smartphone by following these steps.
Remove the battery cover.
Remove and reinsert the battery to reset the BlackBerry smartphone.
Replace the battery cover.
Delete the temporary number from the Speed Dial List.