Hi, thanks for the quick reply. He is using Desktop Manager to synch, and I have checked and made sure that he is synching both ways. So the issue is somewhere else.
I think it must have something to do with access control on the local address book. For instance, I just had him add a name to his address book on the device. He then did a synch, and it does not appear in his names.nsf. So something is missing.
I am almost thinking he may need to use Intellisynch or some other 3rd party program we don't have.
Bart