[oscarmok]

We rolled out BES v4.1.4.15 /w Exchange 2003 SP2 back in October/07. Nothing was changed (I was told from the exchange administrator) in the Exchange side (I checked the cdo.dll. They are the same version in BES)

Recently, some user reported when replying some external emails, it failed to sent (with a red 'X'). However, it's working fine in all internal email.

If the user go back to his desk and use Outlook 2003 to reply the email, it's fine.

This only happen to some BB users and only to some external email address.

All users are domain user (none of them are special group like domain admin).

The battery status were at least 80% full, signals are excellent, mobile services were enable. Devices are 8830 World Edition. Devices already at the latest OS patch (check from the service provider website)

Any advice on how to solve this strange behaviour?
Thanks

[dodgydane]

Have you opened the message with the red cross and checked what the error message is?

[fadmin]

Resend service books.

[oscarmok]

Error message said 'Unlisted message error'
I tried resend service book. Same result.

[dodgydane]

Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results

[fadmin]

Originally Posted by dodgydane

Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results

But it is good point to check or else wiping might take an hour ...and lots of other issues...

[fadmin]

Originally Posted by dodgydane

Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results

disregard my previous post

[kjarrodc]

I had a very similar problem once. The individual was sending an email to an external address and it so happened that the external address existed in her address book. The solution was to remove the contact from the outlook address book. Later, we were able to re-add the contact without any problems and still were able to send the message.

I never was able to find a good explanation for this...