BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 01-07-2012, 07:34 AM   #1
voukos
New Member
 
Join Date: Jun 2011
Model: 8520
PIN: N/A
Carrier: 02
Posts: 4
Default Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

Please Login to Remove!

Was wondering if anyone has had a similar experience and/or can advise what to do next.

Whilst unplugging the BB from the charger, the charging/USB port came out too. Also the M button has stopped clicking. This is allegedly a new BB that was supplied on 25.11.11, following problems with a pevious one.
Having visisted their store and contacted their "customer" services, i was told that the detachment of the charging port will not be covered under the warranty as it is classified as accidental damage. In addition, they wont even consider the M button issue, even though that is covered under the warranty

I don't see how that can be as I only did what I have been doing for years.
i said. I just unplugged the phone from the charger.

Due to weakened soldering/gluing, the port came out with it.
How is that accidental damage? I asked.


I am now in dispute with them and warned them that unless this is sorted out free of charge, within 7 days, I shall be seeking compensation for the quoted 169 repair and loss of use through the small claims court.
I have mentioned "not fit for purpose", "unsatisfactory quality!, "sale of goods act" but to no avail.
Offline  
Old 01-07-2012, 07:46 AM   #2
devnull
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,339
Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

Good luck!

Might wanna start looking for a new phone though just in case. I would suggest buy directly from the carrier.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 01-07-2012, 09:01 AM   #3
dc/dc
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

I would suggest revising your English before sending any further correspondence to the company, and also be reminded that this forum is not associated with RIM.
__________________
I h8 txtspk.
Offline  
Old 01-07-2012, 02:46 PM   #4
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty

The usb port is slightly larger than the opening on the case. Seems unlikely it would just come out. If you were not careful and inserted it angled or removed it the same way it may have cracked the mount.
Based on your description it does sound like the BB was dropped and the store may have the upper hand.
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Carphone Warehouse - 6 weeek old Blackberry - fault not covered under warranty
Thread Thread Starter Forum Replies Last Post
Knowledge Sharing - Perform basic troubleshooting steps for Novell GroupWise noname BES Admin Corner 1 01-12-2010 07:33 AM
Web Desktop 5 no application loader Walter_Str BES Admin Corner 2 08-27-2009 07:05 AM
New Blackberry Server wants to reactivate users after power outage! Urlryn BES Admin Corner 19 12-27-2007 03:55 PM
New to BES admin , need help with messages. bigwig BES Admin Corner 5 10-17-2007 10:59 AM
BES 4.1 SP2 for Microsoft Exchange - Now Available jibi BES Admin Corner 51 01-10-2007 10:30 AM


NEW TASER X26 X26E X26C BATTERY DIGITAL POWER MAGAZINE WITH MEMORY CHIP 10-YR SL picture

NEW TASER X26 X26E X26C BATTERY DIGITAL POWER MAGAZINE WITH MEMORY CHIP 10-YR SL

$49.99



Aloudy Ergonomic Memory Foam Office Chair Armrest Pads, Comfy Gaming 2 per Pack picture

Aloudy Ergonomic Memory Foam Office Chair Armrest Pads, Comfy Gaming 2 per Pack

$12.99



For Airpods Pro Silicone Memory Foam Ear Tips Replacement Earphone Earbuds N4C8 picture

For Airpods Pro Silicone Memory Foam Ear Tips Replacement Earphone Earbuds N4C8

$1.67



Digital Voice Recorder Dictaphone Audio Sound Recorder Mini Small Spy Lecture picture

Digital Voice Recorder Dictaphone Audio Sound Recorder Mini Small Spy Lecture

$22.99



Punch Studio Guided Family Journal 208-Page Full Color Memory Keepsake Undated picture

Punch Studio Guided Family Journal 208-Page Full Color Memory Keepsake Undated

$9.89



Nitinol shape memory alloy wire 1 mm (0.04

Nitinol shape memory alloy wire 1 mm (0.04"), 40 ºC Af (104 ºF), by the foot

$2.10







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.