I wish there was a "begging for help" icon.
I'm hopeful one of the BB experts can help with this...
I just changed from a Cincinnati Bell 8700g to a T-Mobile 8800 due to reception problems with Cincinnati Bell. These are Blackberries provided by work, and we use BES.
My "port day", where T-Mobile supposedly had my number ported from Cincinnati Bell was yesterday. During the day, both my telephone and data service were activated on the new 8800. However, the process appears to be incomplete, and I'm not sure who to call. The current situation:
- My new BB shows on the dial screen that my phone number is "UNKNOWN", and but if I call someone from it then the correct number shows up on the other person's Caller-ID.
- My old BB still had my phone number listed on the dial screen, and it also shows up on the Caller-ID of others when I call them.
- Incoming calls go to my OLD Blackberry.
- None of the "DESKTOP" service books are present on my new Blackberry, like they are on my old one.
- Once I blew away the personal email service books on both Blackberry's and then re-added it to my email configuration on the new one, I am able to get personal email (send and receive) on the new one (yahoo account).
- All incoming work emails still go to my old Blackberry (not surprising since it has the DESKTOP service books and my new one doesn't).
So, my question is how do I complete this process? My two problems (as I see them, though keep in mind I don't understand the inner workings very well):
- I need for the 8800 (new) to completely take over the phone service, so that incoming calls come to that unit and that my number shows up on it, rather than saying my number is "UNKNOWN" on the dial screen.
- I need to be able to use/sync with Outlook (work email), which I assume is accomplished by getting the DESKTOP service books on my new Blackberry.
Is there a way for me to accomplish either of these (e.g. by deleting service books, etc on my old BB...like I had to do to get my personal email working)? Or I am going to be at the mercy of my (mostly incompetent, completely outsourced to a 3rd world country) IT department when I go back to work on Monday?
Thanks in advance for any and all help that anyone can provide. On the upside, I was able to use directions on this forum to get my 8800 to behave as a modem over Bluetooth...that is awesome (and much faster than I expected)! I could never get the tethered modem to work with Cincinnati Bell, so this is a very nice addition.