[LVetula]

I have a user with a new Blackberry Bold that when she tries to acvitate it, it takes 45-60 minutes to time out with the error "The server is not responding, please contact your System Admin". She setup her GMail to go to it, so her internet is working, and it seams it is contacting the server, because I have stuff about her address in the MAGT log at the time she tried to activate.

[40423] (06/29 11:27:39.602):{0x2208} {LChesley@SKYTECHINC.COM} Queuing new mail through notification (external). EntryId=69538
[40724] (06/29 11:27:39.602):{0x244C} {LChesley@SKYTECHINC.COM} Get record key for this MAPI object, EntryId=69538
[40435] (06/29 11:27:39.602):{0x244C} {LChesley@SKYTECHINC.COM} Queuing new mail through notification. EntryId=69538. Msgs Pending 0
[40719] (06/29 11:27:39.602):{0x244C} {LChesley@SKYTECHINC.COM} GetFolderIDFromList No folder ID in list for EntryID
[40282] (06/29 11:27:39.665):{0x244C} {LChesley@SKYTECHINC.COM} Queuing DATA from , Tag=-808553602, EntryId=69538
[30083] (06/29 11:27:39.727):{0x244C} {LChesley@SKYTECHINC.COM} Sent ETP::STATUS to BlackBerry system, Tag=-808553602
[40700] (06/29 11:27:39.727):{0x1BF0} {LChesley@SKYTECHINC.COM} Receiving packet from device, size=491, TransactionId=1227664658, Tag=-808553602, content type=OTAKEYGEN, cmd=0x3
[40000] (06/29 11:27:39.727):{0x1BF0} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1881014750
[40000] (06/29 11:27:39.727):{0x1BF0} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 1881014750
[30000] (06/29 11:27:39.758):{0x1BF0} {LChesley@SKYTECHINC.COM} Sending data to Dispatcher, size=83, Tag=519469
[40000] (06/29 11:27:39.758):{0x1BF0} {LChesley@SKYTECHINC.COM} SendToDispatcher, Tag=519469
[40000] (06/29 11:27:39.758):{0x2298} [BIPP] Send data, Tag=519469
[40000] (06/29 11:27:39.758):{0x1BF0} {LChesley@SKYTECHINC.COM} Generating 3DES key
[40000] (06/29 11:27:39.758):{0x2290} [BIPP] Received status DELIVERED, Tag=519469
[41079] (06/29 11:27:39.790):{0x1BF0} PagerImp::SaveChanges: changed items = 54, 70, 74, 85
[40000] (06/29 11:27:39.852):{0x1BF0} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 1881014750
[40583] (06/29 11:27:39.852):{0x1BF0} {LChesley@SKYTECHINC.COM} Sending packet to device, Size=249, Tag=519470, TransactionId=-901195512
[40279] (06/29 11:27:39.852):{0x1BF0} {LChesley@SKYTECHINC.COM} SubmitToRelaySendQ, Tag=519470
[40000] (06/29 11:27:39.852):{0x2298} [BIPP] Send data, Tag=519470
[40279] (06/29 11:27:39.852):{0x1BF0} {LChesley@SKYTECHINC.COM} SubmitToRelaySendQ, Tag=-808553602
[40000] (06/29 11:27:39.852):{0x2298} [BIPP] Send status DATA_ACCEPTED, Tag=-808553602
[40239] (06/29 11:27:39.852):{0x236C} {LChesley@SKYTECHINC.COM} Still handled by desktop
[30160] (06/29 11:27:39.852):{0x236C} {LChesley@SKYTECHINC.COM} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (06/29 11:27:39.852):{0x236C} {LChesley@SKYTECHINC.COM} UserControl::HandleDatabaseChange - CalSyncState is empty
[41079] (06/29 11:27:39.868):{0x236C} PagerImp::SaveChanges: changed items = 91
[40442] (06/29 11:27:39.868):{0x236C} User settings: email=LChesley@SKYTECHINC.COM, routing=LChesley@SKYTECHINC.COM, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=LeslieC, server=TEMPDC
[40239] (06/29 11:27:39.868):{0x238C} {LChesley@SKYTECHINC.COM} Still handled by desktop
[30160] (06/29 11:27:39.868):{0x238C} {LChesley@SKYTECHINC.COM} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (06/29 11:27:39.868):{0x238C} {LChesley@SKYTECHINC.COM} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (06/29 11:27:39.868):{0x238C} User settings: email=LChesley@SKYTECHINC.COM, routing=LChesley@SKYTECHINC.COM, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=LeslieC, server=TEMPDC
[30000] (06/29 11:27:39.868):{0x2448} {LChesley@SKYTECHINC.COM} Sending data to Dispatcher, size=344, Tag=519471
[40000] (06/29 11:27:39.868):{0x2448} {LChesley@SKYTECHINC.COM} SendToDispatcher, Tag=519471
[40000] (06/29 11:27:39.868):{0x2298} [BIPP] Send data, Tag=519471
[40000] (06/29 11:27:39.868):{0x2290} [BIPP] Received status DELIVERED, Tag=519471
[40000] (06/29 11:27:39.883):{0x2290} [BIPP] Received status FAILED, Tag=519470
[45050] (06/29 11:27:39.899):{0x2268} DBNS: DbObject=200
[40239] (06/29 11:27:40.899):{0x2368} {LChesley@SKYTECHINC.COM} Still handled by desktop
[30160] (06/29 11:27:40.899):{0x2368} {LChesley@SKYTECHINC.COM} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (06/29 11:27:40.899):{0x2368} {LChesley@SKYTECHINC.COM} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (06/29 11:27:40.899):{0x2368} User settings: email=LChesley@SKYTECHINC.COM, routing=LChesley@SKYTECHINC.COM, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=LeslieC, server=TEMPDC

then

[40239] (06/29 11:28:23.602):{0x238C} {LChesley@SKYTECHINC.COM} Still handled by desktop
[30160] (06/29 11:28:23.602):{0x238C} {LChesley@SKYTECHINC.COM} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (06/29 11:28:23.602):{0x238C} {LChesley@SKYTECHINC.COM} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (06/29 11:28:23.602):{0x238C} User settings: email=LChesley@SKYTECHINC.COM, routing=LChesley@SKYTECHINC.COM, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=LeslieC, server=TEMPDC


[40423] (06/29 11:29:31.602):{0x2208} {LChesley@SKYTECHINC.COM} Queuing new mail through notification (external). EntryId=69546
[40435] (06/29 11:29:31.602):{0x238C} {LChesley@SKYTECHINC.COM} Queuing new mail through notification. EntryId=69546. Msgs Pending 0
[40719] (06/29 11:29:31.602):{0x238C} {LChesley@SKYTECHINC.COM} GetFolderIDFromList No folder ID in list for EntryID
[30084] (06/29 11:29:31.680):{0x238C} {LChesley@SKYTECHINC.COM} Ignored - let other server/desktop do it, EntryId=69546

[40719] (06/29 11:29:45.602):{0x2368} {LChesley@SKYTECHINC.COM} GetFolderIDFromList No folder ID in list for EntryID
[40000] (06/29 11:29:45.602):{0x244C} CDO helper 06007010 is not in memory
[40000] (06/29 11:29:45.602):{0x244C} Starting new CDO helper 06007010
[30084] (06/29 11:29:45.602):{0x2368} {LChesley@SKYTECHINC.COM} Ignored - let other server/desktop do it, EntryId=69548

Do you see anything wrong or have any ideas?

[hdawg]

First check to make sure this person has a proper BlackBerry ENTERPRISE data plan and not just the standard Internet one.

Then check to make sure she's not over quota.

READ: KB03378 - "The server is not responding. Please contact your system administrator"

[LVetula]

Checking, thanks!