[albadhearg]

Hi based in Scotland,

purchased my passport brand new in May and been very happy with it to date. Unfortunately I dropped the phone and cracked my screen, tried contacting Blackberry to establish whether they offered a repair service or could signpost me to one?

The best suggestion they could offer was contacting my carrier!!!

However the phone wasn't purchased from a carrier, and the company who sold it to me are clearly not going to take responsibility for a cracked screen caused by me!

So here is my dilemma I have paid £400 for a Blackberry Passport white phone (having came back to Blackberry after many years away) that now has a cracked screen, the manufacturer does not appear to have any back up solutions for obtaining a replacement screen, what sort of customer service is that???

I can't be the only customer to have dropped their phone and damaged screen, so why does Blackberry not offer a service to customers to get repairs done.

Its not as if I am asking for it for nothing, happy to pay for the repair.

Get your act together Blackberry, if it can't be repaired then you have just lost a customer who won't be back!!

[NJBlackBerry]

If you haven't already, you should post to Device Support Forums - BlackBerry Support Community Forums, the official support site for BlackBerry.

This site is privately owned, run by volunteers and not associated with BlackBerry.

[albadhearg]

apologies and thanks, much appreciated.

[tsac]

Passport replacement screens are available on the internet from many sellers. Prices vary but generally around $95 us

I would avoid Ebay.