[complexx]

I could not for the life of me get this to work. JL_cmdr simply would not wipe it no matter where/how I connected the BB to my desktop. I used the tutorial found in the WTS/WTB forums, followed all the steps... no go...

I wouldn't even bother with this, but I purchased it used and would have preferred to start from a fresh slate. There is no way to perform a wipe from within the device? I guess thats a good safety feature if thats the case.

[MrKyoo]

Was there an error message, can you elaborate as to why JL wouldn't do a wipe?

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ.com

[complexx]

Originally Posted by MrKyoo

Was there an error message, can you elaborate as to why JL wouldn't do a wipe?

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ.com

The error message which flashed for a minute fraction of a second said something along the lines of Error..... could not connect to port.... something like that.

To be honest, the only reason why I know JL_cmdr wasn't working was because I could reinstall the battery and the device would boot itself up and function normally.

I did in fact follow that link upon my initial findings that the device would not wipe properly, however that did not help either. I bought the BB used and thought maybe the USB connector wasn't functioning well, but the BB had no problems syncing with my desktop so I'm stumped.

[rambo47]

Would an old IT Policy keep a user from updating his own software?

[complexx]

The only other possible thing I can think of would be concerning the lock password for the BB. JL asks if there is a password used to lock the device, I was input "no" for that, however maybe there is a password that the old user input. I'm afraid to lock it because I'm the second owner and I wouldn't know the password.