[slimbim]

We have a user that has BB 8100, and it is the first one for us. He is currently on BES 4.0.4 Hotfix 1 (Exchange 2000).

When he is trying to send a message, he gets "Unable to look up the user info in database" message.

Do I need to update the BES in order to support 8100 and the software version 4.2?

Thanks!

[d_fisher]

To support all the new policy rules that are unique to the 8100 (and soon to be 8800) you will need the latest service pack. I thought the primary functions would work with older versions of BES.

[D R T]

I have a single 8100 user who is working fine on my BES 2.155 for Exchange 5.5 sp4.

475 other Blackberries are also active on my Pentium 200 BES

[ladydi]

I am seriously impressed that all that old hardware/software is still running! lol But the bigger question is WHY?

[murpheous]

$$

+

if it ain't broke, don't fix it

[mischief007]

Originally Posted by slimbim

We have a user that has BB 8100, and it is the first one for us. He is currently on BES 4.0.4 Hotfix 1 (Exchange 2000).

When he is trying to send a message, he gets "Unable to look up the user info in database" message.

Do I need to update the BES in order to support 8100 and the software version 4.2?

Thanks!

Works with BlackBerry Enterprise Server:

* Version 2.1 or higher for Microsoft® Exchange
* Version 2.0 with Service Pack 2 or higher for IBM® Lotus® Domino®
* Version 4.0 or higher for Novell® GroupWise®

Taken directly from BlackBerry.com (BlackBerry)

Did this BlackBerry go through an Enterprise Activation yet?