Quote:
Originally Posted by tonycola
The user got the BES Data Plan but still cannot see the area for activation.
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Are you taking the user's word for it?
Try confirming that the device is Enterprise Ready by using the readiness tool in the BESC.
https://besc.webapps.blackberry.com/besc/dashboard/
Sounds to me like the device is missing the PROVISIONING service book, which enables wireless Enterprise Activation.
Try doing a 'Register Now' from the Host Routing Table. This should force the device to refresh its service books from the carrier.