[Frank Castle]

Got it all staged and will throw on a test box for a week. Considering the delay this had I'm going to let it sit for a little bit before updating production. Besides most of the new stuff needs OS 4.5 and no ETA from any carrier on that.

[icontech]

Originally Posted by jletendre

Got it all staged and will throw on a test box for a week. Considering the delay this had I'm going to let it sit for a little bit before updating production. Besides most of the new stuff needs OS 4.5 and no ETA from any carrier on that.

Good point, without the new device OS many of the features won't be available like HTML, Free/busy lookup.

[knottyrope]

I just got the d/l finished.

I have no choice, but do it now, so we can get more users on it.

[knottyrope]

Finished, that was easy to go from Pro 4.1.4 to BES 4.1.5

Only took 10 min with 30 users.

[Sparkomatic]

Did the upgrade and now none of my BB's are connecting to the server. Emails aren't coming through on the devices. I can send PIN messages, service books and IT policy but that's it.

Did I miss something?

[BBAdmin]

Good point, without the new device OS many of the features won't be available like HTML, Free/busy lookup.

HTML is not available in SP5, it was pulled. You're right though, it's not too useful an update until OS 4.5 is released. You could still make use of the SNMP monitoring service though.

[hdawg]

Originally Posted by Sparkomatic

Did the upgrade and now none of my BB's are connecting to the server. Emails aren't coming through on the devices. I can send PIN messages, service books and IT policy but that's it.

Did I miss something?

What's showing up in your ALRT, CTRL, and MAGT logs?

[hdawg]

Originally Posted by BBAdmin

You could still make use of the SNMP monitoring service though.

<vomit> ... maybe my first experience was just blech with it, but I think the monitoring package is poo.

I'd use something like Network Management Software, Network Management, Network Monitoring Software Tool, Network Performance Monitoring Program - ManageEngine OpManager ... which is free, does snmp and wmi ... and ... well ... doesn't suck.

[Sparkomatic]

Originally Posted by hdawg

What's showing up in your ALRT, CTRL, and MAGT logs?

I'm seeing errors that state agent 1 failed to start, agent 1 reached a max of 10 restarts in a 24 hr. period, error code 5302

[hdawg]

Originally Posted by Sparkomatic

I'm seeing errors that state agent 1 failed to start, agent 1 reached a max of 10 restarts in a 24 hr. period, error code 5302

1) Restart your BES
2) Search here and at RIM's BTSC

[Sparkomatic]

Thanks hdawg. After freaking myself out, I un-installed SP5, re-installed the prior version and everything just came back up.

Needless to say, I think I'll just stick with the version I'm on for now...go home and have a stiff drink.

Thanks for your replies though!

[hdawg]

Originally Posted by Sparkomatic

Thanks hdawg. After freaking myself out, I un-installed SP5, re-installed the prior version and everything just came back up.

Needless to say, I think I'll just stick with the version I'm on for now...go home and have a stiff drink.

Thanks for your replies though!

You lucked out on that ... there could have been schema changes to the DB that would have prevented going back an SP ... but hopefully you had a backup of the db

[Sparkomatic]

Originally Posted by hdawg

You lucked out on that ... there could have been schema changes to the DB that would have prevented going back an SP ... but hopefully you had a backup of the db

Oh yeah I lucked out on that. I was really freaking out cause I'm going on vacation tomorrow till next Tues and there's no way anyone was going to let me leave until this was back up...lol

People kept walking by and leaving me alone cause I just had my head in my hands. They knew something wasn't right and just left me alone...ha ha

[KeNNethX]

Originally Posted by Sparkomatic

Oh yeah I lucked out on that. I was really freaking out cause I'm going on vacation tomorrow till next Tues and there's no way anyone was going to let me leave until this was back up...lol

People kept walking by and leaving me alone cause I just had my head in my hands. They knew something wasn't right and just left me alone...ha ha

Man...I am having the same issue...I have been with RIM for 2 hours now and they said they have no known instances like this.

How did you put it all back? I did a back up

[dmulvey]

Originally Posted by audit

I can't upgrade until our CEO is back in the office because he depends on his BB so much. I'm sitting here trying not to click on the setup.exe to start the upgrade, a few people are telling me to do it and just say that the we had a small outage or something. I just can't pull the trigger though.

Is your BES running in Exchange? If so, just say the server crashed. No-one will question you....

[Dookie]

Downloading now, snail speed - 26kB/s ... eh. 5 minutes left, gonna install it now.

Already hooked up my device to 4.5, wondering how it will be ...

Finger's crossed.

[Dookie]

Originally Posted by dmulvey

Is your BES running in Exchange? If so, just say the server crashed. No-one will question you....

Good one, just tell them that IS went down in flames ... so you had to reboot the EVS

[fadmin]

Originally Posted by hdawg

<vomit> ... maybe my first experience was just blech with it, but I think the monitoring package is poo.

I'd use something like Network Management Software, Network Management, Network Monitoring Software Tool, Network Performance Monitoring Program - ManageEngine OpManager ... which is free, does snmp and wmi ... and ... well ... doesn't suck.

I agree. Not what I expected.

[zakulos]

So it doesn't look like there are major SQL updates that won't prevent us from reinstalling SP4 as a backout plan?

[spiggy]

Gents (and occasional ladies...)

To keep story a bit short: got error 1714 from Windows while trying to upgrade (couldn't remove previous version). Bad luck, so T-support. Got me the login for FTP to download the full BES Domino 4.1.5. Which I did, but... error 1714 again at the next install attempt.

Done a little research, and found this work around:

1) open regedt32
2) goto HKEY_CLASSES_ROOT\Installer\Products
3) have a look for the BES entry
4) first export and then delete the key (we don't wonna loose anything, no ?)
5) open the full installer for BES 4.1.5
6) enjoy...

Got 4.5 on my Curve as well, so let's test and play...

Have a nice one. Cheers...
Peter