BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 05-22-2007, 01:17 PM   #1
mt_100
New Member
 
Join Date: May 2007
Model: 7520
PIN: N/A
Carrier: Verizon
Posts: 8
Default Help Desk Panel to reset activation and purge pending messages

Please Login to Remove!

Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
Offline  
Old 05-22-2007, 01:50 PM   #2
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

Sorry for the off-topic reply, as I don't have an answer to your questions.
Just wanted to let you know that your profile has a typo in it. There's no 7520 for Verizon. I think you meant 7250.



(1100)
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 05-22-2007, 01:50 PM   #3
65shelby
Knows Where the Search Button Is
 
Join Date: Apr 2007
Model: 8700
PIN: N/A
Carrier: Cingular
Posts: 30
Default

Quote:
Originally Posted by mt_100 View Post
Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
Just give them JR_admin rights

Click on servers and then Role Administration and add the users.
Offline  
Old 05-22-2007, 02:23 PM   #4
mt_100
New Member
 
Join Date: May 2007
Model: 7520
PIN: N/A
Carrier: Verizon
Posts: 8
Default

I know that is available and would do that if I could, management doesn't want it.
Offline  
Old 05-22-2007, 07:00 PM   #5
jsplit
Thumbs Must Hurt
 
jsplit's Avatar
 
Join Date: Oct 2005
Location: East Coast
Model: 8310
PIN: 2432499F
Carrier: ATT
Posts: 123
Default

Quote:
Originally Posted by mt_100 View Post
Does anyone know if there are panels available to do these two features?

So far I am testing a PHP web interface to reset the activation password but I have not been able to figure out how to purge pending messages for a user.

Basically, I am directly interfacing with the SQL database and do not know how the purge pending messages is handled in the database.
These and other "HelpDesk" tasks are coming from us shortly...
__________________
Jon Edmunds
[email address]
Senior Technical Consultant
Boxtone
http://www.boxtone.com
Offline  
Old 06-06-2007, 03:56 PM   #6
mt_100
New Member
 
Join Date: May 2007
Model: 7520
PIN: N/A
Carrier: Verizon
Posts: 8
Default

Figured it out. I now have a web interface that let's the support center reset an activation password, view statistics for user messages, and purge pending messages. It also logs the activity to a DB so I know what user was reset, from what PC it was done on, and when and the reason why as well as emails the end user to let them know.
Offline  
Old 06-06-2007, 08:23 PM   #7
mt_100
New Member
 
Join Date: May 2007
Model: 7520
PIN: N/A
Carrier: Verizon
Posts: 8
Default

Shout, thought I had it but it must have been a fluke.

I thought setting the PurgePendingCommand column in the UserConfig table to 1 would do it but that isn't it.
Can't seem to find where this happens at but need to find it. Any ideas anyone?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


CWT COMPUTER WELD TECHNOLOGY DART DIGITAL ANALOG REMOTE TRANSDUCER A3A0207 I8 picture

CWT COMPUTER WELD TECHNOLOGY DART DIGITAL ANALOG REMOTE TRANSDUCER A3A0207 I8

$99.94



Analog Keyboard And Mouse Functions Joystick Shield Boards Computer Applications picture

Analog Keyboard And Mouse Functions Joystick Shield Boards Computer Applications

$9.74



computer board picture

computer board

$2350.00



VINTAGE COMPUTER LABS ANALOG DEVICES A/D CONVERTER HAS-1002 picture

VINTAGE COMPUTER LABS ANALOG DEVICES A/D CONVERTER HAS-1002

$80.00



PCB Analog Digital Signal Breakout Board Module For Arduino 16 Channels Part New picture

PCB Analog Digital Signal Breakout Board Module For Arduino 16 Channels Part New

$10.63



Vintage (1960's) Chadwick Desktop Analog Calculator Device Tested Working picture

Vintage (1960's) Chadwick Desktop Analog Calculator Device Tested Working

$24.99







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.