[forino]

HI, our bes server is too slow, trying to connect to the BAS it takes 5/6 minutes after we have log-in to show the "console" page.
What cai i check to increase the performance of the server ?
Theese are server's features:
Quad-Core 2.33GHz
RAM 3GB
20GB HD with 10GB free space
The server is a virtual machine
Bes 5.0.1.58
Thanks

[besadmin23]

more details... using IE? What Version? Try with IE7. Just one BES? All on one virtual machine? DB on the VM? How many users? Is the RAM mentioned for the physical machine or is that what you have assigned to the BES? The BES VM should have at least 3 GB RAM. Is that is the amount of RAM assigned to the VM, do you have other VM's running on this physical host? What are the specs on the physical host?

[forino]

Originally Posted by besadmin23

more details... using IE? What Version? Try with IE7. Just one BES? All on one virtual machine? DB on the VM? How many users? Is the RAM mentioned for the physical machine or is that what you have assigned to the BES? The BES VM should have at least 3 GB RAM. Is that is the amount of RAM assigned to the VM, do you have other VM's running on this physical host? What are the specs on the physical host?

> using IE? What Version?
Yes we use IE version 8

> Try with IE7
Same problem

> Just one BES?
No there are 2 VM, on the second one this problem is not present

> DB on the VM?
DB is on a dedicated VM always with 3GB of dedicated RAM

> How many users?
470 on first Server and 17 on second server

> The BES VM should have at least 3 GB RAM
Yes both BES VM have 3GB of RAM dedicated

> You have other VM's running on this physical host?
Yes there are other VM on the same physical host

> What are the specs on the physical host?
I only know that are server with 4 cpu quad core, 64GB of RAM and the disk where the VM are stored are attached with HBA to the SAN

[deasj]

Is your BAS server a seperate machine or installed along with BES? Do you have BAS services running on both BES servers?

[forino]

Originally Posted by deasj

Is your BAS server a seperate machine or installed along with BES? Do you have BAS services running on both BES servers?

> Is your BAS server a seperate machine or installed along with BES?
BAS is installed on both servers

> Do you have BAS services running on both BES servers?
BAS services is up and running

[deasj]

Try turning off the BAS-AS and BAS-NNC services on one of the reservices, and restart those same services on the other server. If that works, most likely your BAS servers are are using UDP as their discovery protocol. This article explains it well and provides a resolution.

google "bas 5.0 udp" and choose the first link by port3103. It wont let me post a link.

If that's not the issue, can you post the BAS logs of the problem server?

[deasj]

servers, not reservices.

[forino]

Originally Posted by deasj

Try turning off the BAS-AS and BAS-NNC services on one of the reservices, and restart those same services on the other server. If that works, most likely your BAS servers are are using UDP as their discovery protocol. This article explains it well and provides a resolution.

google "bas 5.0 udp" and choose the first link by port3103. It wont let me post a link.

If that's not the issue, can you post the BAS logs of the problem server?

I've folow the kb posted on this link:
KB17902 - Changing BAS high availablilty communication protocol from UDP to TCP - Port3101.org : Your BES Connection
but after few minutes the problem is still present

[forino]

Originally Posted by forino

I've folow the kb posted on this link:
KB17902 - Changing BAS high availablilty communication protocol from UDP to TCP - Port3101.org : Your BES Connection
but after few minutes the problem is still present

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