Are you using the 3G sim card? If not, the 3G services will not work. I've had to give away free 3G sim cards at work to people who had this issue. Take the sim that came in the box to a Rogers location, and they'll activate it for you. Then, you should have full connectivity to the 3G services.
EDIT: Whoops, go into an Orange UK dealer... Rogers would be expensive to get to