[agray]

Can someone tell me where the setting is that designates the default folder to which a message will be filed? For example, in the inbox you pull up a menu and choose "file". A folder structure then pops up and a particular folder is highlghted by default.

We just switched out to all new handhelds, and one user indicates that before the change, when he would file a message, the handheld would "look" at the senders email address and the default folder to save to would be the closest match. Now it always defaults to one folder, and I can't find how to change this.

Thanks in advance for any info you might have.

[x14]

You can't set a default folder.

The auto filing is a learned feature. Over time the BlackBerry learns the pattern of how the user file messages and it suggests a fold to file a message.

[agray]

Thanks for the info. Can you tell me roughly how long it should take for the handheld to "learn"? Are there any settings I need to check that allow this to happen?

[x14]

I've never found documentation on this feature and there are no settings for it. From my experience it learns a particular folder after filing 10-15 messages into it.

Messages that are part of an ongoing thread goes the fastest.