[jennidaniel]

hi all.

I have recently unlocked my blackberry pearl from Orange to O2. Calls work and everything but I can't download the blackberry app store or messenger applications, It seems to have FAcebook already installed on it and that works fine but I can't get any other ones.

Any ideas to fix it please

[Dubdub]

Moved to the 8500 section.

What is the model umber of the device? You have 8500 in your profile, yet the post says Pearl. Which is it?

Do you have a BB data plan (a.k.a. bolt on) activated on your account?

[jennidaniel]

I had a blackbery curve but it has suffered water damage. As my sim card has free BB internet on it as part of my monthly bill I needed to get another BB. My friend has lent me her old Pearl. Sorry about the confusion

[devnull]

"free BB internet"

I have never heard of such.

[jennidaniel]

Don't pay for going online thru a blackberry but would if I used internet provided by o2. Can't see how that could stop me getting the app store tho. Just explains why I have changed phone models
Posted via BlackBerryForums.com Mobile

[MidnightDraven]

Your BIS account thinks you still have your curve.
You need to login to that account and use the change device option to enter your current blackberry's [pearl] PIN and IMEI.
Then it will know which phone you have and send the relevant service books to your device so your device knows you have a blackberry data plan.

[jennidaniel]

I know how to find IMEI number but where do i find PIN number??

[MidnightDraven]

options - status

[jennidaniel]

Have connected phone to Desktop manager and It backed it up, updated it and now it seems to be working properly. Thanks for all your help