BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 01-20-2012, 07:31 AM   #1
aniwon
New Member
 
Join Date: Jul 2009
Model: 9000
PIN: N/A
Carrier: Vodafone
Posts: 6
Unhappy Cannot update Blackberry, update is greyed out

Please Login to Remove!

Hi guys,

I cannot update my Blackberry, it reads "update available" but I can't do anything to update the device, any ideas?

Also my device is very slow and it seems always to be on load.

Thx in advance for any help!
Offline  
Old 01-20-2012, 06:46 PM   #2
Motorcycle Mama
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Default Re: Cannot update Blackberry, update is greyed out

What/where does it read "update available"?

Are you on a BES or a BIS?
Offline  
Old 01-28-2012, 10:14 AM   #3
mayfox
New Member
 
Join Date: Jan 2012
Model: 9900
PIN: N/A
Carrier: MTN
Posts: 13
Default Re: Cannot update Blackberry, update is greyed out

use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
Offline  
Old 01-28-2012, 10:16 AM   #4
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: Cannot update Blackberry, update is greyed out

What are you talking about?

"Disregard any notice for OS upgrade as it maybe incompatible with your unit."

Stop it now.
Offline  
Old 01-28-2012, 01:39 PM   #5
stevew
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Default Re: Cannot update Blackberry, update is greyed out

Quote:
Originally Posted by mayfox View Post
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
Are you on crack or something...do you make this up as you go along??
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 01-28-2012, 03:00 PM   #6
yahjoogooleh
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2010
Location: Georgia
Model: 9900
OS: 7.0.0.440
Carrier: AT&T
Posts: 228
Default

Quote:
Originally Posted by mayfox View Post
use a laptop to update.
1. download the update file
2. install on your computer
3. connect your BB to your computer
4. go to C://Program Files/Common Files/Research In Motion/Apploader
5. Delete the file "Vendor.xml"
6. Double-click on the file loader.exe
7. Follow instructions.

Upgrade OS once only. Disregard any notice for OS upgrade as it maybe incompatible with your unit.

Do not upgrade apps like fb, twitter, ym, or any other IMs. Do not upgrade BBM.

Upgrade only BB Protect and BB Appworld.
This made me pee a little .
Posted via BlackBerryForums.com Mobile
Offline  
Old 01-28-2012, 04:46 PM   #7
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: Cannot update Blackberry, update is greyed out

Oh boy..
Offline  
Closed Thread



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Cannot update Blackberry, update is greyed out
Thread Thread Starter Forum Replies Last Post
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
Web Desktop 5 no application loader Walter_Str BES Admin Corner 2 08-27-2009 07:05 AM
More iPhone vs. BB djm2 BlackBerry Versus 116 07-17-2008 09:42 PM
BES 4.0 SP3 for Exchange available for Download jnelson2000 BES Admin Corner 72 01-12-2006 02:44 PM
BES 4.0 SP2 for Exchange now available jibi BES Admin Corner 49 08-17-2005 08:51 AM


Blackberry Advertising Banner Vinyl Mesh Sign Fruit Vegetable Berry Farm Fresh picture

Blackberry Advertising Banner Vinyl Mesh Sign Fruit Vegetable Berry Farm Fresh

$179.95



Vintage Rim Blackberry R957M-2-5 - NO CHARGER UNTESTED/PARTS ONLY picture

Vintage Rim Blackberry R957M-2-5 - NO CHARGER UNTESTED/PARTS ONLY

$44.99



BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL picture

BLACKBERRY MEAD Advertising Vinyl Banner Flag Sign Many Sizes MEDIEVAL

$125.58



Vintage Working RIM Blackberry 857, Collector's Item R857D-2-5 - SEE DESCRIPTION picture

Vintage Working RIM Blackberry 857, Collector's Item R857D-2-5 - SEE DESCRIPTION

$54.95



Little Trees 67343 Blackberry Clove Hanging Air Freshener for Car/Home 96 Pack picture

Little Trees 67343 Blackberry Clove Hanging Air Freshener for Car/Home 96 Pack

$64.99



Hypothermias BLACKBERRY  🍧 Snow Cone machine Shaved Ice Flavor Syrup GALLON picture

Hypothermias BLACKBERRY 🍧 Snow Cone machine Shaved Ice Flavor Syrup GALLON

$26.96







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.