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Old 04-24-2008, 07:28 AM   #1
RichieRichR6
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Default Wireless Sync Missing

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Hi all,

One of my users is saying his contacts are not syncing. I asked him to go to ADDRESS BOOK->OPTIONS and change WIRELESS SYNC, he says that option is missing. I know it was there before. What could have caused this? I may just wipe the device and do another Enterprise Re-activation. Any other suggestions gurus??

Thanks,
Rich
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Old 04-24-2008, 08:59 AM   #2
fadmin
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That might be fastest way to get him going but you can also try resending service book from BES...or pull HH battery out and reboot.
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Old 04-25-2008, 09:31 AM   #3
RichieRichR6
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Quote:
Originally Posted by fadmin View Post
That might be fastest way to get him going but you can also try resending service book from BES...or pull HH battery out and reboot.
Thanks for the reply. I tried resending the service book and removing the battery but that didn't work. I just wiped the device and completed a new enterprise activation. That worked. It seems like the most effective way anyways.

Have a great weekend!
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Old 04-25-2008, 09:36 AM   #4
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Quote:
Originally Posted by RichieRichR6 View Post
Thanks for the reply. I tried resending the service book and removing the battery but that didn't work. I just wiped the device and completed a new enterprise activation. That worked. It seems like the most effective way anyways.

Have a great weekend!
Well, you can restart EA on the device, no wipe.

Also the wireless sync disappering thingy happens quite a lot times in our environment, wondering what could be the trigger. We are loosing sync in contacts and calender.

Anyone else experienced this before and know how to fix it?
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Old 04-25-2008, 10:31 AM   #5
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[QUOTE=Dookie;907856]Well, you can restart EA on the device, no wipe.
QUOTE]

Restart the EA? What is the EA? Sorry for the sily question.

Last edited by RichieRichR6; 04-25-2008 at 10:33 AM..
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Old 04-25-2008, 10:41 AM   #6
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Enterprise Activation
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Last edited by MikeB; 04-25-2008 at 10:42 AM.. Reason: grammar
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Old 04-25-2008, 12:54 PM   #7
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Enterprise Activation
Thanks very much.
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Old 04-25-2008, 02:55 PM   #8
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[QUOTE=RichieRichR6;907932]
Quote:
Originally Posted by Dookie View Post
Well, you can restart EA on the device, no wipe.
QUOTE]

Restart the EA? What is the EA? Sorry for the sily question.
Sorry, forgot that not everyone is using the acronym
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