[hayabusa]

I'm trying to use the Web Desktop manager I have it installed on my dev box 4.1.4 sql 2005. I am able to get to the log in screen by going to http://besServername/webdesktop but when I try to enter my AD account password and domain it tells me its incorrect. When I installed the software I gave it my ldap lookup and used a domain account for the lookup. It finished the install so I assume that the app is able to query my ldap and pull the users names if thats what it is looking for when you log in. The page prompts me for the cert and downloads and installs the cab file so I know thats getting processed it just won't let me in. I'm just about ready to rip my hair out on this one. Please help

[hayabusa]

(01/18 15:24:01:016):{http-0.0.0.0-443-17} [org.hibernate.util.JDBCExceptionReporter] [WARN] SQL Error: 8152, SQLState: 22001
(01/18 15:24:01:422):{http-0.0.0.0-443-17} [org.hibernate.util.JDBCExceptionReporter] [ERROR] String or binary data would be truncated.
(01/18 15:24:01:422):{http-0.0.0.0-443-17} [com.rim.bes.bas.usermanager.UserManagerBean] [ERROR] [BBAS-3000] {u=SystemUser, t=1582} Error encountered during create of user with UserConfigId '47

[bakerfall]

Were you able to resolve this? This is the exact problem I'm having.

Thank you.

[hayabusa]

I have not resolved this issue so I am calling T-Support to see how long I can stay on hold

[bakerfall]

Originally Posted by hayabusa

I have not resolved this issue so I am calling T-Support to see how long I can stay on hold

I was on with them for two hours, and they hung up on me. I got nothin.

[Frank Castle]

have you guys checked your bas-config.properties file to verify your settings were saved? I was going crazy trying to get the OS files to recognize and I had an extra character entered I overlooked? Using the proper LDAP port?

[blincoln]

I had some trouble too. For the URL I ended up using a specific machine and port number instead of just the domain, e.g.:

ldap://somedc.domain.com:389

...and setting the search base to:

DC=domain,DC=com

I also set the default domain to be the short version of our domain name (e.g. "DOM", not "domain.com").

That seemed to take care of it.

[bakerfall]

Originally Posted by jletendre

have you guys checked your bas-config.properties file to verify your settings were saved? I was going crazy trying to get the OS files to recognize and I had an extra character entered I overlooked? Using the proper LDAP port?

I don't see any entries in the bas-config file for ldaplogin and ldappassword, but wasn't sure if they were supposed to be in there.

I'm just hoping that making these changes are actually taking effect.

Any chance you guys could post copies of yours, with sensitive data removed of course?

[hayabusa]

I tested my ldap search using Outlook express so I know the search is good. Below is my bas-config file
================================================== ===========
################################################## ################################################## ###############################
##
## This file contains properties for BAS main configuration.
##
################################################## ################################################## ################################

#Tue Sep 04 15:27:14 EDT 2007
WirelineActivationPolicy=WIRELINE_ACTIVATE_ANY_PIN
WirelineDeviceBackupDomainRestrictionsPolicy=
emailDomino_useSSL=false
emailExchange_ldapUrl=ldap://myldapservername:myldapserverport
NCC_namingProviderURL=localhost\:21099
emailExchange_ldapSearchBase=DC=corp,DC=mycompany, DC=com
WirelessActivationPasswordPolicy=IT_POLICY_PERMITT ED
managementServer_namingProviderURL=localhost\:1109 9
KeyGenMaxAttempts=5
WirelineDeviceBackupRestorePolicy=IT_POLICY_PERMIT TED
DefaultDomain=MyCompanyDomain

emailDomino_serverUrl=

[bakerfall]

Looks about the same as mine.

God, this is so frustrating.

[hayabusa]

I'm on hold with RIM now trying to dig into this issue. I'll keep you posted

[bakerfall]

Originally Posted by hayabusa

I'm on hold with RIM now trying to dig into this issue. I'll keep you posted

Thanks. Appreciate it.

[bakerfall]

Originally Posted by hayabusa

I'm on hold with RIM now trying to dig into this issue. I'll keep you posted

Did they have anything helpful to say?

[Frank Castle]

Sorry ... my config is below (edited out our info)

################################################## ################################################## ###############################
##
## This file contains properties for BAS main configuration.
##
################################################## ################################################## ################################

#Tue Sep 04 15:27:14 EDT 2007
WirelineActivationPolicy=WIRELINE_ACTIVATE_UNUSED_ PIN_ONLY
WirelineDeviceBackupDomainRestrictionsPolicy=
emailDomino_useSSL=false
DefaultDomain=domain
emailExchange_ldapUrl=ldap://server:389
NCC_namingProviderURL=localhost\:21099
emailExchange_ldapSearchBase=DC=,DC=,DC= (exp. my.domain.net)
WirelessActivationPasswordPolicy=IT_POLICY_DENIED
managementServer_namingProviderURL=localhost\:1109 9
KeyGenMaxAttempts=5
WirelineDeviceBackupRestorePolicy=IT_POLICY_DENIED
DefaultHandheldSoftwareSharePath="\\\\BES\\Program Files\\Common Files\\Research In Motion\\Shared\\Loader Files"

[bakerfall]

I fixed this, sort of. I got really frustrated and decided to try starting from scratch on a different server. I created a VM, installed 2003, installed just WDM, exact same settings as when I installed it on the BES, works fine.

Apparently there are some issues installing it on your BES, despite the documentation stating that it will work fine.

[audit]

It's installed on my BES just fine.

[bakerfall]

Originally Posted by audit

It's installed on my BES just fine.

I'm not saying it won't work on a BES, I'm just saying that the appears to be some potential issues.