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Old 09-02-2010, 07:26 PM   #1
deM_
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Default Restore from Backup [Mac]

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Hello there,

well the story is quite simple so allow me to lay it on here...
My girlfriend bought a Bold 9700 very recently (no more than a month).
We installed it on my Mac (10.6 etc all fully up to date), with the Blackberry Desktop Manager, and to my recollection did the initial backup and the such...

She got a screen lock code, and by accident it must have been pressed wrong in her bag, but all we noticed was that it kept asking for her to input the word "blackberry" and then a secret code that she didn't know (and definitely wasn't the code she had to protect her keyboard)..
We took it to vodafone and the bozo there, not only handled the phone with greasy hands, but also had no idea what he was doing, and erased the contents (after the 3 false tries it did that) without giving us the option of doing something else or investigating... he just assumed we had a backup and let us on our way....
Now, I'm 99% sure I got a backup... but Firing up the BB with my SIM inside, on my mac, brings no Backup on when I go onto the restore tab of the BB.
Can you please tell me what the location for backups is on a mac, so I can find it and Select it myself?

I'm quite desperate so I would appreciate a hasty response,
Thanks a million...

ps: sorry for the double-post, I'm sitting on a hot stove here!
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Old 09-02-2010, 07:40 PM   #2
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its in the documents folder
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Old 09-02-2010, 07:48 PM   #3
deM_
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Mind Giving some more information? Found nothing concerning Blackberry in the Documents folder of the Macintosh, I might be looking for the wrong thing though, any more insight?
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Old 09-02-2010, 07:53 PM   #4
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the thing is i dont have my mac with me
but i think its under documents file that are located with music and video folders
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-->>facexxx1074;ooxxx954;

xxx9608;xxx9553;xxx9612;xxx9474;xxx9608;xxx9474;xxx9553;xxx9612;xxx9553;xxx9474;xxx9474;xxx9608;xxx9553;xxx9612;xxx9474;xxx9553;xxx9608;xxx9474;
supexxx1103;xxx1085;xxx1079;roxxx63743;xxx1084;ac.coxxx1084;™
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Old 09-02-2010, 07:58 PM   #5
deM_
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I'm finding nothing there...
If I were to search for it, does it come with a specific suffix, or a specific file name?
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Old 09-02-2010, 08:19 PM   #6
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Have you tried opening up Desktop Manager Preferences - that will show you where your backup is going. I don't know what the default is because I've changed mine.
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Old 09-02-2010, 08:36 PM   #7
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It says it goes to the Doc folder under Blackberry Backups... guess Vodafone did indeed lose it all for us... darn morons...

Thanks a lot of your help, much appreciated fellas!
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Old 09-02-2010, 08:48 PM   #8
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I do agree that the phone guy messed up, but the only person resposible for backups is the user. So in reality, there were two blunders.
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Old 09-02-2010, 09:21 PM   #9
deM_
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In all honesty, it's a new phone, my gf didn't know better... she ain't that tech savvy, and the guy didn't tell her anything about exploring other options, or asking if she had a backup... I was right there and when I suggested we explore our options and looking at the computer first to see for a backup, he told me he had already erased everything... now that's a screwup..

Last edited by deM_; 09-02-2010 at 09:23 PM..
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