[Wolff]

When I go through the Enterprise Activation process, only two dozen emails are loading (stops at Jan 26th) even though the user has 170 or so emails in his inbox going back until October. I've done a wipe handheld on his 9930 and deleted/recreated his account in BES. No issues with other users. Any suggestions on what to look for either on the device or BES? Thanks in advance.

[juwaack68]

I believe the IT Policy default is 5 days OR 200 messages...whichever comes first. Sounds like 5 days came first.

What version of BES do you have?

[Wolff]

I've set up multiple users today and email older than 5 days has loaded for everyone except this one users. Not sure what version BES is but I think it's current.

[juwaack68]

Does that user have the same IT Policy assigned to them as the other users?

[Wolff]

Yeah, same policy for all the users.