Quote:
Originally Posted by jazz12232
I have a user losing emails because he has 0 Mb of available Memory (I understand when storage space on a BlackBerry gets low the least frequently accessed email messages are automatically deleted to free up more space). He claims he has "cleaned" up his device and it's still happening. My question is, is it possible to update/refresh the information under his Properties / BlackBerry device status on the BES so I can see how much Available Memory his device is reporting. The "Last Update Time" was from 8a this morning but I would like to see what it's currently reports.
I realize I can ask the user to look on his device but I know if I do he wouldn't tell me truthfully if he was still out of space. Don't you just love the users that don't ever think they're wrong.
Thanks.
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I have this same question. Yes, we have seen users taking pictures with no SD Card being the culprit for memory issues (logs and emails being dumped). However, we don't want to wipe, re-install users if we don't have to. We have tried everything to get the "Device Status" to update (by looking in the BES console and looking at the specific user in question). We have rebooted the BB device (remove/replace battery), change mail agent, reloaded user, resent service books, changed policy, delete PIM backup data. Nothing changes the information in the "Device Status". Anyone have any other ideas? Running BES 4.1.6, MR4. User on a AT&T 8310. We see a few "random" users that have a very long uptime and reaching out to them to ask them to reboot does not change the Device Status values. All other aspects of service seem to be fine (PIM information works bi-directionally).
Thanks,
-bird