BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 02-02-2011, 09:11 AM   #1
xIcarus
New Member
 
Join Date: Sep 2009
Model: 9630
PIN: N/A
Carrier: Verizon
Posts: 2
Default Email Reconciliation on Storm not working

Please Login to Remove!

Good day,

I have a Blackberry Storm connecting to an Exchange mailbox (Outlook Web Access) via BIS. The Email Reconciliation options in the device mailbox options are set to Delete On: Prompt, Wireless Reconcile: On, and On Conflicts: Mailbox Wins. The Confirm Delete option in General Options is Yes. When I go to delete a message on my device, it DOES prompt, but the only options are Delete and Cancel. I do not get the option "On Mailbox & Handheld". Several other users on our system with BB Tour and BB Bold are configured the same way and DO see this option. Am I possibly missing something? Is this feature just broken on the Storm? Any help would be greatly appreciated. Thank you in advance.
Offline  
Old 02-05-2011, 01:44 PM   #2
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Email Reconciliation on Storm not working

There are many reasons it has issues. A lot depends on access to your servers via your internet BIS account. I have included some info that may help. The link will offer more detail. The Storm should not have any issues compaired to other BB's

Depending on your messaging service plan, this feature might not be supported.
If you add an email address to your BlackBerry® device, email messages that you open or delete on your device might be marked automatically
as opened or deleted in your email account. Email messages that you delete from your email account inbox (for example, by accessing your
email account through a browser on a computer) are deleted from your device. If you turn off wireless email reconciliation on your device,
deleted and opened email messages do not synchronize between your device and your email account.
If you have a Microsoft® Outlook® Web Access work email account, an IMAP email account, or a Windows Live™ Hotmail® email account, email
messages that you send from your device are copied to the sent items folder in your email account. Likewise, email messages that you delete
are copied to the deleted items folder (except for Windows Live Hotmail).
Note: Depending on the type of email account you add or the way your email account is set up, wireless email reconciliation might not be
available.
If you have a work email account that uses Microsoft Outlook Web Access 5.5, email messages that you send from your device are not copied
to the sent items folder in your email account.
Depending on your wireless service provider, wireless email reconciliation for the sent items folder on your device might not be available.



http://www.blackberry.com/btsc/micro...0%201108688857
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Email Reconciliation on Storm not working
Thread Thread Starter Forum Replies Last Post
Introducing Email Assistant 1.4.4 berrylocal Aftermarket Software 2 06-26-2009 07:45 AM
Email Setup on Storm - What's the best way? Carmel Valley Homes Agent General 9500 Series Discussion - Storm 5 06-24-2009 06:32 AM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM
BB stops receiving any email cellguy General Legacy Device Discussion 4 04-17-2007 09:48 AM


OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5

$12.11



NEW VESA Adapter Plate for Dell E-Series Monitor - OEM picture

NEW VESA Adapter Plate for Dell E-Series Monitor - OEM

$8.45



OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5

$15.99



NEW VESA ADAPTER PLATE FOR DELL E-SERIES MONITORS - OEM picture

NEW VESA ADAPTER PLATE FOR DELL E-SERIES MONITORS - OEM

$9.99



Genuine Dell Latitude E6400 E6500 60Wh 11.1V OEM Laptop Battery W1193 RG049 picture

Genuine Dell Latitude E6400 E6500 60Wh 11.1V OEM Laptop Battery W1193 RG049

$23.50



NEW DELL OEM REPLACEMENT PROJECTOR LAMP FOR 4220 4320 GENUINE ORIGINAL  picture

NEW DELL OEM REPLACEMENT PROJECTOR LAMP FOR 4220 4320 GENUINE ORIGINAL

$179.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.