[dpeters11]

I'm having a MAPI issue on my BES 4.1SP6 server. We had to redo a few servers due to an SMS error and BES was one of them. Everything was going well until I installed Office 2007 for 2007 document viewing. I was expecting to be able to be able to do a custom install so that Outlook didn't load. I got called away and when I came back, Outlook was installed.

I uninstalled Office and also uninstalled the CDO 1.2.1, as we have some users on 2007 Exchange, others (including the BES service account) on 2003. I rebooted, reinstalled CDO 1.2.1 and rebooted again.

Most everything works, users can do GAL lookups etc. However there are some problems. If a user puts a calendar entry in their Blackberry, it doesn't go to Outlook. Going the other way works. Contacts do work from device to Outlook.

I'm also seeing errors launching the Blackberry Manager on the server:

Network problems are preventing connection to the Microsoft Exchange Server computer. (I can ping the Exchange server that has the BES service account.)

Then: The action could not be completed.

After that, the MAPI profile screen comes up, with the right Exchange server and mailbox, but if I click check name, it says the name cannot be resolved. I also notice that on the MAPI screen the title is Microsoft Exchange Server, but on the name cannot be resolved error, the title is Microsoft Outlook.

Clicking OK brings up the error: The name could not be resolved. The action could not be completed. I click OK and I get Failed to open the default message store using the MAPI Profile BlackberryManager. At that point the manager opens.

Sorry about the length of this post, but does anyone have any suggestions?

[hdawg]

I replied in Mapi issue on BES