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09-10-2007, 07:49 AM
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#1
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New Member
Join Date: Sep 2007
Model: 8300
PIN: N/A
Carrier: ATT
Posts: 10
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Curve reboot problem :(
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I just switched over from Verizon and got myself a curve through ATT, I love this thing so far. I put some media on my SD card to test out the music and video. The music works fine, but whenever I try and play a video my BB reboots. Every single time....the video will play for a second or two, but then it will just reboot taking a few minutes each time. Is this a common problem? I haven't been able to find anyone with this problem yet. Please help!
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09-10-2007, 07:53 AM
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#2
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Zap, is it one video, or any you put on there?
Not having heard that issue either, I would be tempted to delete the one, and try another to make sure it is not just the one faulty video.
Good luck, and welcome to the Forums.
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09-10-2007, 07:56 AM
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#3
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New Member
Join Date: Sep 2007
Model: 8300
PIN: N/A
Carrier: ATT
Posts: 10
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Thanks for the welcome.
Sorry, I should have specified, whenever I play any video I put on there it will reboot. Now these videos are full episodes (Family Guy, Robot Chicken Etc..)
I was just gonna return it since I bought it two days ago, but I just wanted to see if anyone else has experienced this first, and what they did to fix it.
Last edited by Zapatista; 09-10-2007 at 07:58 AM..
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09-10-2007, 08:02 AM
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#4
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BlackBerry Extraordinaire
Join Date: Feb 2005
Location: NYC
Model: 8900
OS: 4.6.1.94
Carrier: T-Mobile USA
Posts: 1,112
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If you really want to troubleshoot it you can reinstall the operating system, however since it is so recently purchased I can see why you would prefer to simply swap it out for a new unit and be done with it.
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09-10-2007, 08:08 AM
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#5
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Also, did you convert the video, was it in a BB-playable format?
Lots of info over in the Media Section of this forum
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09-10-2007, 08:14 AM
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#6
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CrackBerry Addict
Join Date: Oct 2004
Location: Delaware, USA
Model: 8320
Carrier: at&t/T-Mobile/Verizon
Posts: 747
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Did you use the latest Desktop Manager 4.2 SP2 to convert the video? I would also suggest upgrading the firmware to the latest.
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Richard Sun
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09-10-2007, 01:19 PM
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#7
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New Member
Join Date: Sep 2007
Model: 8300
PIN: N/A
Carrier: ATT
Posts: 10
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I'm not at my home computer right now to see, but I'm fairly confident that they're AVI files, the video will play for a couple seconds before it reboots. I was looking at the faq and avi files aren't listed under support formats. You think that has something to do with it even though the video will play for a couple seconds?
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09-10-2007, 01:20 PM
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#8
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Zap, did you convert the files?
If you didn't, no, it will crash or not play, in your case, both.
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09-10-2007, 01:24 PM
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#9
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New Member
Join Date: Sep 2007
Model: 8300
PIN: N/A
Carrier: ATT
Posts: 10
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I see, lol forgive my ignorance. I'm fairly new to this whole thing. Thanks for all the help guys.
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09-10-2007, 01:48 PM
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#10
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New Member
Join Date: Sep 2007
Model: 8310
PIN: N/A
Carrier: proximus
Posts: 1
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Reboot
I think that plain avi is not compatible. Need to convert files with f.e. media studio for blackberry, and the movie will play fine.
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