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01-13-2011, 07:27 AM
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#1
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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why my 9780 GPS not working?please help
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hi,i am new here,i just got my 9780 from rogers these days.but i found its GPS not working,even in google maps or blackberry map,i check it in option->location setting->reflesh location,but didn't help...did anyone have the same question?
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01-13-2011, 07:36 AM
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#2
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Re: why my 9780 GPS not working?please help
Go outside with a clear view of the southern sky and try the GPS refresh again, 2-3 times in a row, it may take 7-8 minutes each time.
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01-13-2011, 07:45 AM
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#3
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Appleinator
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
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Re: why my 9780 GPS not working?please help
And do you have a BB data plan? You need that for the map applications.
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01-13-2011, 08:01 AM
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#4
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Re: why my 9780 GPS not working?please help
Quote:
Originally Posted by JSanders
Go outside with a clear view of the southern sky and try the GPS refresh again, 2-3 times in a row, it may take 7-8 minutes each time.
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thx,i will try,seems its gps signal is bad,i can get my gps location on my nokia n900 in the same place
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01-13-2011, 08:22 AM
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#5
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BlackBerry Extraordinaire
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,339
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Re: why my 9780 GPS not working?please help
Did you go outside as Jsanders instructed?
When you did the "option->location setting->reflesh location", how long did you wait?
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01-13-2011, 09:04 AM
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#6
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Re: why my 9780 GPS not working?please help
And, as Dubdub said, you'll need a BlackBerry Data Plan for the mapping applications, but just to get your GPS refresh and location, your BlackBerry will do it with data plan, actually without even a SIM card.
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01-13-2011, 10:40 PM
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#7
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Re: why my 9780 GPS not working?please help
Quote:
Originally Posted by Dubdub
And do you have a BB data plan? You need that for the map applications.
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excuse me, what is Data Plan?
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01-13-2011, 10:44 PM
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#8
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BlackBerry Extraordinaire
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
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Re: why my 9780 GPS not working?please help
uh oh...
data plan is what you need to browse the web, get e-mail and make most of the 3rd party apps work. Otherwise, the only things that will work on your BB will be SMS text, MMS and phone. If you had to ask what a data plan was, chances are you don't have one.
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Steve (Besadmin)
Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
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01-13-2011, 10:46 PM
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#9
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Re: why my 9780 GPS not working?please help
Quote:
Originally Posted by JSanders
And, as Dubdub said, you'll need a BlackBerry Data Plan for the mapping applications, but just to get your GPS refresh and location, your BlackBerry will do it with data plan, actually without even a SIM card.
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Blackberry Data Plan...it's a new word for me,never heard ,application or service?
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01-13-2011, 10:58 PM
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#10
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BlackBerry Extraordinaire
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
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Re: why my 9780 GPS not working?please help
Call your carrier...any smart phone requires a data plan to access the features I mentioned above. It's not unique to Blackberry, except the data for Blackberry has to be Blackberry enabled or it won't work properly.
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Steve (Besadmin)
Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
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01-13-2011, 11:11 PM
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#11
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Re: why my 9780 GPS not working?please help
Quote:
Originally Posted by stevew
uh oh...
data plan is what you need to browse the web, get e-mail and make most of the 3rd party apps work. Otherwise, the only things that will work on your BB will be SMS text, MMS and phone. If you had to ask what a data plan was, chances are you don't have one.
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oh,i think i got what u mean,that's very embarrass i asked the stupid questions ,these is no popular BIS and BES service in china,bber used blackberry without email activate,but can browser and 3rd part application.few bber used BES and BIS,i did,but quit,cause i change the vendor,and the new vendor didn't service BIS yet....i sounds complicated,hum?terrible...
otherwise,seems i did it before on my 9000 if my phone can browser the internet and use google maps,so 9780 must work with Data Plan?
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01-14-2011, 12:15 AM
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#12
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Quote:
Originally Posted by devnull
Did you go outside as Jsanders instructed?
When you did the "option->location setting->reflesh location", how long did you wait?
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Yep,about 1-2mins,then "location update failed"
Posted via BlackBerryForums.com Mobile
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01-15-2011, 05:49 AM
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#13
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New Member
Join Date: Jun 2006
Location: north carolina
Model: 9780
Carrier: tmobile
Posts: 1
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Re: why my 9780 GPS not working?please help
hello
it's not an issue of your bb not working right there is a problem in the software just on the 9780's. i was the first one to complain to rim about this when i noticed it wasn't working right. so the more complaint's rim gets the sooner they will get an update there number is 877 255 2377. please call and tell them. and yes you do have to have the data plan. but if your getting email and can browse the web you have a data plan. i have had every new bb since 2004 so i do know more than your carries tech's do. and you should not have to do this but if you pull out the batt it will work from 2 to 5 hrs close to the 2 hr before it stops updating your gps. now it will keep triangle your gps location. but that will not pinpoint it with the sat's like it should it will get you within about 2 miles. so either pull the batt or press alt and hold then press shift and hold ( the key to the right of the sym key ) then del then let them all go and that will reboot the phone without having to pull the batt. but anyone that reads this please call rim with the number above. it only has this problem on the bb 9780's. also after you reboot the phone then go into location settings and refresh it will pick your location up right away. but it will stop working after a while again. and dont bother with trying to change settings or app permissions none of that is going to work i have tried it all. i have tested it on 5 different 9780's my self so i know it's a software problem. i assume the bb 9800's are not having these problems it just seems to be the 9780's only. last thing when one gps app stops working they all stop no matter if its bb maps, google maps, telenav, and you carrier will most likely tell you to delete the apps that didnt come on your phone. this will not make any difference. when it stops pinpointing your location you have to reboot the phone to make it start working again. hopefully rim will solve the problem but the more we complain the faster it will get done. and they say im the only actually calling them and telling them this so call them instead of your carrier. because their the one's that will have to make an update not your carrier.
Last edited by tripp32; 01-15-2011 at 06:15 AM..
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01-15-2011, 11:07 AM
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#14
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BlackBerry Extraordinaire
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
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Re: why my 9780 GPS not working?please help
In English please...
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Steve (Besadmin)
Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
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01-19-2011, 06:32 AM
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#15
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Knows Where the Search Button Is
Join Date: Jan 2011
Model: 9780
PIN: N/A
Carrier: china unicom
Posts: 16
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Re: why my 9780 GPS not working?please help
I figure out the problem ,thanks all
Posted via BlackBerryForums.com Mobile
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01-19-2011, 06:38 AM
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#16
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: why my 9780 GPS not working?please help
Explain what the problem was, or what you learned, for the benefit of others who follow. Just saying, "Thanks, I fixed it" doesn't explain what was wrong and how you came to fix it or understand your mistake. It may help others who find this thread when searching.
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